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LV= 2014 Case Study - Planning to be Britain’s best loved insurer

LV= 2014 Case Study - Planning to be Britain’s best loved insurer

Discover how LV=’s transformational planning approach has removed workplace siloes, engaged staff and delivered remarkable customer service, while saving the business £1.1 million.

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Categories: Library, Planning & Resourcing, Awards Case Studies

Aviva 2014 Case Study - Continual learning: people build success

Aviva 2014 Case Study - Continual learning: people build success

See how investing in people development is paying back at Aviva UK Health and how assessors are able to take responsibility for their own learning.

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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Awards Case Studies

Sensée Awards Case Study 2013: Homeworking environment raises the bar on performance

Sensée Awards Case Study 2013: Homeworking environment raises the bar on performance
Discover how the highly-developed virtual environment at Sensée has driven productivity; typically 20%-30% better than in-house operations, and improved quality of service; HomeAgents outperform clients on all behavioural quality scores by an average of 16%.
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Categories: Library, Awards Case Studies

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