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Categories: Library, Operational Improvement, Awards Case Studies
Categories: Library, Operational Improvement, Learning & Development, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, AI & Automation, Awards Case Studies
Categories: Library, Planning & Resourcing, Back Office & Beyond The Contact Centre, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Awards Case Studies
Learn how homeworking at LV= has boosted morale, improved customer experience, raised productivity and delivered a £2.3 million return on investment.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Awards Case Studies
How customer focus at LV= led to removing sales incentives & targets, part of a strategic change involving new approaches to engagement, performance management and cross-skilling.
How data, communication, analysis & rigour, from the insight team, underpin customer improvements at Allianz, by collaboration with leaders, operations teams, underwriters, marketing, QA & risk.
Categories: Library, Operational Improvement, Data, Analytics & Insight, Awards Case Studies