﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Thu, 06 Aug 2026 10:42:26 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Operational Improvement</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/operational-improvement</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/operational-improvement" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase - Continuous Improvement & Effective Change]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 28 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3033-]]></dc:identifier><ev:startdate>2026-07-28T11:00:00</ev:startdate><ev:enddate>2026-07-28T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Quality & Operational Improvement]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Thu, 23 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3032-]]></dc:identifier><ev:startdate>2026-07-23T11:00:00</ev:startdate><ev:enddate>2026-07-23T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: The Manager's New Toolkit: Closing the Action Gap in the AI Era in Partnership with Centrical]]></title><link>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</link><description><![CDATA[ Frontline managers have never had more performance data, and never had less time to act on it. Signals are scattered across QA, WFM, LMS, CRM, and a growing stack of dashboards. Now AI agents are ...]]></description><pubDate>Wed, 01 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2936]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: See the WFM AI Assistant in Action in partnership with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</link><description><![CDATA[  WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decision s 
Spot problems early. Understand the cause. Fix them immediately. 
Managing workforce performance in real time has never ...]]></description><pubDate>Tue, 21 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2991]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Volatility as the New Normal: Mastering Forecasting, Scheduling & Performance in Modern Call Centres in Partnership with NiCE]]></title><link>https://theforum.social/resource-centre/library/webinar-volatility-as-the-new-normal-mastering-forecasting-scheduling-performance-in-modern-call-centres-in-partnership-with-nice</link><description><![CDATA[ In today’s dynamic contact centre environment, volatility isn’t an exception—it’s the rule. Fluctuating demand, evolving customer and employee expectations, make traditional planning approaches ...]]></description><pubDate>Thu, 15 Jan 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-volatility-as-the-new-normal-mastering-forecasting-scheduling-performance-in-modern-call-centres-in-partnership-with-nice</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2834-]]></dc:identifier><ev:startdate>2026-01-15T12:00:00</ev:startdate><ev:enddate>2026-01-15T13:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: How Automation and AI Empowers Customer Experience at ALZA with CallMiner]]></title><link>https://theforum.social/resource-centre/library/webinar-how-automation-and-ai-empowers-customer-experience-at-alza-with-callminer</link><description><![CDATA[ Discover how ALZA - the largest e commerce company in the Czech Republic, Slovakia, and Hungary - uses CallMiner’s OmniAgent to automate customer interactions and improve customer experience. In ...]]></description><pubDate>Thu, 04 Dec 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-how-automation-and-ai-empowers-customer-experience-at-alza-with-callminer</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2886-]]></dc:identifier><ev:startdate>2025-12-04T12:00:00</ev:startdate><ev:enddate>2025-12-04T13:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Opening Keynote #RaisingStandards]]></title><link>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</link><description><![CDATA[    ]]></description><pubDate>Mon, 13 Oct 2025 09:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2841]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Rising Stars]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-rising-stars</link><description><![CDATA[ In this final session of the 2025 Virtual Best Practice Showcase, we’ll be discussing this year’s Rising Stars – ​​​​​​talented professionals who’ve turned being new into a superpower. 

 Through ...]]></description><pubDate>Tue, 12 Aug 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-rising-stars</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2707-]]></dc:identifier><ev:startdate>2025-08-12T11:00:00</ev:startdate><ev:enddate>2025-08-12T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Partnership Principles]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</link><description><![CDATA[ The best partnerships don’t just happen, they are built on trust, shared goals, and a commitment to making things work. Join us to hear a range of inspiring and educational stories from our ...]]></description><pubDate>Tue, 29 Jul 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2706-]]></dc:identifier><ev:startdate>2025-07-29T11:00:00</ev:startdate><ev:enddate>2025-07-29T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Knowledge Management & Learning]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-knowledge-management-learning-1</link><description><![CDATA[ Real change happens when people come together with a shared purpose, to identify gaps, seize opportunities, and deliver on customer and employee expectations. 
Since the year 2000, we've seen ...]]></description><pubDate>Tue, 22 Jul 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-knowledge-management-learning-1</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2705-]]></dc:identifier><ev:startdate>2025-07-22T11:00:00</ev:startdate><ev:enddate>2025-07-22T12:00:00</ev:enddate></item></channel></rss>