﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Mon, 20 Apr 2026 02:13:55 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Outsourcing</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/outsourcing</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/outsourcing" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Reset | Redefining Outsourcing]]></title><link>https://theforum.social/resource-centre/library/reset-redefining-outsourcing</link><description><![CDATA[ For many organisations, outsourcing customer operations has historically been treated as a commercial transaction rather than a professional capability. Contracts are negotiated, suppliers are ...]]></description><pubDate>Wed, 08 Apr 2026 14:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/reset-redefining-outsourcing</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2999]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[The Art of Outsourcing: Getting It Right]]></title><link>https://theforum.social/resource-centre/library/the-art-of-outsourcing-getting-it-right</link><description><![CDATA[ Outsourcing is a tricky balancing act. Get it right, and it can transform your business. Get it wrong, and it can turn into a never-ending headache. Companies outsource for many reasons, like saving ...]]></description><pubDate>Wed, 24 Sep 2025 10:18:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/the-art-of-outsourcing-getting-it-right</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2862]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Partnership Principles]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</link><description><![CDATA[ The best partnerships don’t just happen, they are built on trust, shared goals, and a commitment to making things work. Join us to hear a range of inspiring and educational stories from our ...]]></description><pubDate>Tue, 29 Jul 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2706-]]></dc:identifier><ev:startdate>2025-07-29T11:00:00</ev:startdate><ev:enddate>2025-07-29T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Building a global planning team that works]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-building-a-global-planning-team-that-works</link><description><![CDATA[  OVO  set out to deliver their vision to become a Forecasting & Planning centre of excellence which would enable them to move onto the next stage of their evolution, to support this they weren’t ...]]></description><pubDate>Thu, 26 Jun 2025 12:40:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-building-a-global-planning-team-that-works</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2785]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Transforming public sector insights at HGS]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-transforming-public-sector-insights-at-hgs</link><description><![CDATA[  Steven Davison  has been with HGS (Hinduja Global Solutions) for nearly 20 years. He started as a telephonist and worked his way up to leadership roles. Now, he’s on the insights team. He draws on ...]]></description><pubDate>Thu, 26 Jun 2025 11:17:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-transforming-public-sector-insights-at-hgs</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2779]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Automation improves onboarding and efficiency]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-automation-improves-onboarding-and-efficiency</link><description><![CDATA[ When  Cheryl Whitfield  began exploring how automation could help HGS’s contact centre, she wasn’t after flashy tech solutions. Her focus was simple: help people do their jobs better. Cheryl, as ...]]></description><pubDate>Tue, 24 Jun 2025 12:51:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-automation-improves-onboarding-and-efficiency</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2756]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Sensée launches Surge emergency response service]]></title><link>https://theforum.social/resource-centre/library/sens233e-launches-surge-emergency-response-service</link><description><![CDATA[  Hammersmith, London.  Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer ...]]></description><pubDate>Tue, 06 Feb 2024 10:39:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/sens233e-launches-surge-emergency-response-service</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2312]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Sensée and Bupa homeworking team named Outsourcer of the Year at the 2023 Northern Contact Centre Awards]]></title><link>https://theforum.social/resource-centre/library/sens233e-and-bupa-homeworking-team-named-outsourcer-of-the-year-at-the-2023-northern-contact-centre-awards</link><description><![CDATA[ The Sensée team comprises over 200 home-based advisers who handle health enquiries for Bupa customers. This covers everything from detail changes to conducting assessments of customer conditions ...]]></description><pubDate>Wed, 18 Oct 2023 11:03:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/sens233e-and-bupa-homeworking-team-named-outsourcer-of-the-year-at-the-2023-northern-contact-centre-awards</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2267]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partner Article: The Contact Company Selects Calabrio WFM to Power BPO Operations]]></title><link>https://theforum.social/resource-centre/library/partner-article-the-contact-company-selects-calabrio-wfm-to-power-bpo-operations</link><description><![CDATA[  The Contact Company Selects Calabrio WFM to Power BPO Operations 
Merseyside based contact centre with 1500 people chooses technology to support ambitious growth plans  
  
 Calabrio , the ...]]></description><pubDate>Mon, 19 Jun 2023 12:18:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partner-article-the-contact-company-selects-calabrio-wfm-to-power-bpo-operations</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2078]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Free Webinar: Outsourcing]]></title><link>https://theforum.social/resource-centre/library/free-webinar-outsourcing</link><description><![CDATA[ What are the key ingredients for a Outsource partnership? This webinar will explore the advantages of working with a strategic partner to support and help you realise your goals. 
 - Hear how you ...]]></description><pubDate>Tue, 01 Nov 2022 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/free-webinar-outsourcing</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-1740-]]></dc:identifier><ev:startdate>2022-11-01T12:00:00</ev:startdate><ev:enddate>2022-11-01T13:00:00</ev:enddate></item></channel></rss>