All our professional services have one thing in common. Business leaders asked us for a bespoke, tailored solution to their problem – not a theoretical idea, but a practical delivery that moves them forward in a sustainable way. You may value us at The Forum for conferences, best practice sharing or specialist skills training. You may not know that every year we support members in bespoke projects. 

If you need an injection of expertise to kick start a change or get a key delivery over the line, have you thought of asking us? Do you need to accelerate your most important priorities? Do you know what you want but don’t know how to do it? Or you don’t have the right capabilities? Or is there an urgent deadline? Or you want a fresh set of eyes, an external perspective to influence thinking in the organisation? 

Our on-site and bespoke work can be as short as a one-day diagnostic or skills assessment. Sometimes it is a longer project or placement, when we connect you with one of a network of associate consultants who are trusted, specialised and long established.

With 40 years of experience as resource planners and people and customer service champions, Keith and Adrian are our trusted and longest established resource planning consultants. In 2021 they spearheaded the Resource planning for the Covid vaccine booking and pass 119 call centre on behalf of the NHS. They are regular contributors to The Forum’s best practice programme and achievement awards and also winners of the innovation of the year award.

Darling Solutions is a UK-based Workforce Engagement Management consultancy, providing professional services to the contact centre industry. We have 23 years of operational experience as expert superusers of software platforms like Verint Impact 360, Calabrio, Genesys, Injixo & Puzzel WFM. The majority of our operational experience has been with Verint products & we predominantly take care of functional usage but we have years of technical experience, too.