The Forum Awards

Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work, recognising those who are leading the way. We help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

Awards for 2020 are now closed, but you can see all the finalist and winners here. 

The Forum Awards are now open for 2021

Your journey of recognition starts here. Open to all professionals in the customer contact industry - showcase your success in 
embedding or forging ground-breaking new approaches.

Entries open

Enter your team or 
transformation to gain 
recognition for your success

Shortlisting calls

Meet virtually with 
practitioners and experts to tell them how
you have achieved your success

Awards Gala

Winners are announced 
in our fabulous gala at 
Customer Strategy & 
Planning 2021

Finalist judging

Virtual judging makes this quick & easy.
Judges only visit on-site for the 
transformation awards

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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