The Forum Awards

Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work, recognising those who are leading the way. We help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

Click the link to enter now or take a look at videos from our 2021 winners and finalists here



Your journey of recognition starts here. Open to all professionals in the customer contact industry - showcase your success in 
embedding or forging ground-breaking new approaches.


Enter Now

Enter your team or 
transformation to gain 
recognition for your success


Share your success

Share how you've achieved your success
with a short online presentation.
We can assist, if this would help you.


Awards Gala

Winners are announced 
in our fabulous gala 


judging Calls

Virtual judging makes it quick & easy
to meet virtually with experienced
practitioners and independent experts.




About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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