Strength in Numbers
The Value of Community

The Forum Awards

Your journey of recognition starts here

Raising Standards

Gain external recognition 
for your hard work

Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work, recognising those who are leading the way. We help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

Awards open for all

Your journey of recognition starts here. Open to all professionals in the customer contact industry - showcase your success in 
embedding or forging ground-breaking new approaches.
Transformation & Innovation
Recognition for change in the business and culture with tangible step change
Teams & Individuals
Recognition for teams and managers, analysts, coaches or rising stars
Partnerships
Recognising the value of partnerships and collaboration in technology

How it works

Your journey of recognition starts here. Open to all professionals in the customer contact industry - showcase your success in 
embedding or forging ground-breaking new approaches.
Enter now
Enter your team or 
transformation to gain 
recognition for your success
Share your success
Share how you've achieved your success
with a short online presentation.
We can assist, if this would help you
Judging calls
Virtual judging makes it quick & easy
to meet virtually with experienced
practitioners and independent experts.
Awards Celebration
A night of celebration. Invite your team to our fabulous gala