2022 Award Winners & Finalists Videos

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2022 Award Winners & Finalists Videos

Congratulations to all our winners & finalists across the Innovation & Transformation, Partnership, Planning, Quality and Insight awards. Click on the categories below to see a full list of winners. You can also watch the presentations from the finalists. 
Innovation & Transformation
 - Transforming planning for our people and customers at BT-EE Plusnet
 - Planning Innovation with AI & RShiny at British Gas
 - Agile innovation and planning for collaborative change at Sky
 - Project Teal - Transforming Member Services at BT Pensions
 - Innovation with PowerAutomate and PowerApps at Dwr Cymru Welsh Water
 - RADAR - How data is transforming Merchant Services globally at FIS/Worldpay
 - A journey of transformation in Customer Care at BT-EE Plusnet
 - Working collaboratively with the field teams and Oracle at Sky
 - Transformation across the operation at L&Q
 - Transforming coaching culture and customer experience at Loop for Yorkshire Water

Planning Awards
 - Planning Team, HGS UK
 - Planning Transformation, Severn Trent Water
 - Planning Team, Northumbrian Water & Essex & Suffolk Water
 - Planning Team, Novuna
 - Planning Team, Aviva UKGI
 - Telephony Team, RSA
 - Ricky Hatt, Environment Agency
 - Graeme Ryan & Laura Roberts, RSA Motability
 - Jack Child, Novuna
 - Wayne Mitchell, Helen Kemp & Claire Gallagher, BT-EE Plusnet
 - Ciaran Reynolds & Jenny Hayes, RSA
 - Karen Christmas, Eurostar International Limited
 - Jennifer Askey, Slater & Gordon UK
 - Julie Jowett, Loop 
 - Cameron Croxson, L&Q
Partnership Awards
 - British Gas & Intradiem
 - Utility Warehouse & Sensée  
 - NatWest & QStory
 - Cazoo & Calabrio 
 - Anglian Water & Aiimi
 - Dialect & Omningage & SVL

Data, Analytics & Insight Awards
 - Speech Analytics Team, British Gas
 - Insight Team, Dunnhumby
 - Speech Analytics Team, Anglian Water
 - Insight Team & Holly Smith, Macmillan Cancer Support
 - Insight Team, ADT & JCI Group
 - Speech Analytics Team, Hoist Finance
 - Catherine Ross & Leanne Allison, North Yorkshire County Council
 - Lauren Gee, Sainsbury's Bank

Quality, Knowledge Management & Learning Awards
 - Quality Team, Sainsburys Bank
 - Quality Team, Openreach
 - Quality Team, Water Plus
 - Knowledge Management Team, The Very Group
 - Knowledge Management Team, Capita
 - Esther Blakelock, Northumbrian Water & Essex & Suffolk Water
 - Kafeel Barhar, Openreach
 - Lesley Cooil, North Yorkshire County Council
 - Hayley Fritz, FIS/Worldpay
 - Sarah Banks, Macmillan Cancer Support
 - Robyn Bowyer-Smith, The People's Pension
 - Sam Mapstone, Dwr Cymru Welsh Water
 - Victoria Horrocks, Loop
 - Sidra Ayaz, Loop