Virtual Network Groups

Our professional community is a unique, safe place to meet and share best practice. Join our network groups to discuss your challenges and explore new ideas with like-minded professionals. These events are open to everyone, members and non-members (for a taster period). If you would like to join any of the groups you can click on the images below. Don't worry if you cannot make one of the meetings we will keep you involved in future dates. Or you can register for more than one group here. 

Find out about the Leadership network
Predictive Analysis, Insight & Forecasting

Predictive Analysis, Insight & Forecasting

Next Date TBC

Scheduling, Working Patterns & Wellbeing

Scheduling, Working Patterns & Wellbeing

Tuesday 21st March, 10:00 - 11:30

Tactical Planning & Real-Time Effectiveness

Tactical Planning & Real-Time Effectiveness

Tuesday 21st March, 14:00 - 15:30

Reporting & MI Automation

Reporting & MI Automation

Tuesday 21st March, 12:00 - 13:30

Analytics network for Speech, Desktop and Text

Analytics network for Speech, Desktop and Text

Next Date TBC

Quality & Improvement

Quality & Improvement

Next Date TBC

Supported by: 

Knowledge & Content Management

Knowledge & Content Management

Next Date TBC

Supported by: 

Training & Development

Training & Development

Thursday 23rd March, 12:00 - 13:30

Local Government

Local Government

Next Date TBC

Rail Industry

Rail Industry

Next date TBC

Digital Channel Planning

Digital Channel Planning

Next Date TBC

Back Office & Processing Operations

Back Office & Processing Operations

Thursday 23rd March, 10:00 - 11:30

Field Planning

Field Planning

Next Date TBC

Branch & Retail

Branch & Retail

Next Date TBC

Contact Centre Platforms

Contact Centre Platforms

Next Date TBC

Outbound Contact

Outbound Contact

Next Date TBC

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