The Learning Academy offers innovative, modular learning for all skill levels

The knowledge we share draws from our constant engagement with the best teams in our profession. Dig deeper, build your confidence and gain accreditation for your learning as a professional. 

Does most training seem irrelevant or unaffordable? We took on the challenge of designing and delivering learning and development for professionals that is completely bespoke to your needs, yet totally affordable. With our Learning Academy at The Forum, you can focus on what’s important to you and choose interactive learning or on-demand video (just £45pp). Set up a learning fund and follow an accredited development plan that is bespoke to your needs, selecting from 140+ modules, based on the methods that have won us high recommendation ratings over 20 years. 


If you just want to see the list of modules, programmes, prices, and upcoming events feel free to take a stroll through the site. And if you want to be part of this story just get in touch here or phone 0333 123 59 60.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG