2025 Best Practice Guide
Raising Standards

Professional Planning Forum

Your Workforce Planning & Management Resource Centre
Real-Time, Intra-day, Scheduling, Forecasting, Capacity Planning, Budgeting, Workforce Management (WFM) and anything Resource Planning,

The heart for everything related to planning and managing people effectively. From traditional call & contact centre, multi-channel, multi-skill, back office, field and retail branch planning.

Practical, hands-on learning about scheduling, forecasting, real-time management, and day-to-day professionalism in support roles.

These highly-rated events are far more than just a conference. Designed specifically for Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.
Book up for Assisted Learning Pathways, Box Sets or Modules and invest in your learning across key areas of planning - like operational readiness & real-time, scheduling & well-being, forecasting & analysis or telling a story with numbers.
See our library of articles to keep up-to-date with developments across the planning cycle, from operating models to operational readiness and real time planning. Resources for everyone and further materials when you use your member login.


Grow your network. Become a member of our community, by joining our networking and best practice events, taking up a membership or learning academy package or join our benchmarking group and gain accreditation as a planning function.
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If you would like to know more around our Forums or have an informal chat around joining The Forum please contact either:
The Forum – Advice
t: 0333 123 5960
 
or

Dave Vernon - Director of Membership & Best Practice
t: 07956 497 800