Your Workforce Planning & Management Resource Centre
Real-Time, Intra-day, Scheduling, Forecasting, Capacity Planning, Budgeting, Workforce Management (WFM) and anything Resource Planning,
The heart for everything related to planning and managing people effectively. From traditional call & contact centre, multi-channel, multi-skill, back office, field and retail branch planning.
Practical, hands-on learning about scheduling, forecasting, real-time management, and day-to-day professionalism in support roles.