Foundation Certificate in Resource Planning

Build your knowledge. Develop your confidence. Become professionally accredited. 

For over 25 years, The Forum, formerly the Professional Planning Forum, has supported the development of Resource Planning professionals across the customer operations industry. Our original Foundation Certificate in Resource Planning helped people establish the knowledge, skills and confidence needed to succeed in this specialist profession. 

Today, that learning has evolved into our Assisted Learning Pathways, combining practical knowledge, specialist development, interactive learning and professional accreditation. 

Whether you're new to Resource Planning, developing your existing skills or looking to build the capability of your team, we can help you take the next step. 

Develop the foundations of effective Resource Planning

Great Resource Planning is about much more than producing forecasts and schedules. It requires an understanding of how customer demand, colleague availability, operational performance and business objectives connect. 
Our learning programmes help you develop the knowledge and practical skills to make better decisions, understand the consequences of those decisions and improve performance. 

Explore key areas including: 
  • Forecasting and Capacity Planning: Understanding demand, workload, resources and the importance of accurate planning. 
  • Scheduling and Flexibility: Creating effective schedules that balance customer, colleague and commercial needs. 
  • Real-Time Management: Understanding performance, responding to change and making informed operational decisions. 
  • Planning Principles: Connecting strategic, tactical and operational planning to business objectives. 
Conference Agenda

Community Conference

08:30
Registration Opens
09:30
Conference Opening Keynote
Introduction from The Forum Team and Opening Keynotes from Lorna Norris at Compare the Market and Zoff Makda at L&G.
10:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
10:30
Forum Focus
Join this 20-minute presentation on a key topic.
11:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
12:30
Networking Lunch
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
12:30
Forum Focus
Join this 20-minute presentation on a key topic.
13:30
Keynote
Hear from our guest speakers
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
13:30
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.

From Foundation Learning to Specialist Accreditation 

Learning should be more than attending a course and receiving a certificate. 

Our Assisted Learning Pathways provide a structured development experience, combining on-demand learning modules, interactive tutorials, specialist mentoring and opportunities to apply new knowledge. 

Over six months, you can develop your capabilities alongside other professionals, sharing experiences and learning from industry specialists. 

Successful completion provides a pathway to Specialist-level Professional Accreditation, recognising your developing knowledge, capability and professional achievement. 

Learning that works for you 
Whether you're investing in your own career or developing a team, our flexible approach makes learning accessible, practical and relevant. 

Assisted Learning Pathways: £1,295 + VAT per person. 
Start your Resource Planning development journey 

Explore Assisted Learning Pathways 

Discover how our Assisted Learning Pathways build on the foundations of the original Foundation Certificate in Resource Planning. 
Learn more
The Forum – Advice
t: 0333 123 5960
 
or

Chris Rainsforth - Director of Learning & Innovation
t: 0776 478 4497