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Categories: Library, Awards Case Studies
Learn from two award winners how people engagement was key to a complete overhaul of the travel firm’s forecasting and scheduling department.
Categories: Library, Planning & Resourcing, Awards Case Studies
See how analytics, insight and agile methodologies have helped Shop Direct treble digital-assisted contact, so that half of all customers now self-serve and inbound calls shrunk 7%.
Categories: Library, Planning & Resourcing, Data, Analytics & Insight, AI & Automation, Awards Case Studies
See how an empowering leadership has released potential, building customer focus and enabling functions like real-time planning to innovate in analytics, technology and social media.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Awards Case Studies
Hear how a new pan-European workforce planning function was set up, consolidating working practices and cutting costs 6%, whilst engaging teams, gaining trust and credibility as a centre of expertise.
See how specialism created a culture of experts that took customer satisfaction to a record high, cut attrition, raised speed of answer by a third and is helping to grow the customer base 40% a year.
Categories: Library, Operational Improvement, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Awards Case Studies
Discover how collaboration and empowerment releases potential. By raising 1,300 ideas from colleagues in just 30 months, continuous improvement has saved 200 FTE overall and raised NPS.
See how autonomy to manage their own workstacks and influence the design of new systems has transformed engagement and underpinned significant cost savings.