﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Sat, 04 Apr 2026 07:18:30 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Whitepapers</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/whitepapers</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/whitepapers" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Verint: The Open CCaaS Advantage]]></title><link>https://theforum.social/resource-centre/library/verint-the-open-ccaas-advantage</link><description><![CDATA[ The CX challenges facing contact center leaders across the world have changed; top of the list is answering two pressing questions: 

 How do you do more with less? 
How can you maximize ...]]></description><pubDate>Tue, 25 Nov 2025 14:18:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/verint-the-open-ccaas-advantage</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2917]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[FourNet: Local Authority Digital Transformation Index]]></title><link>https://theforum.social/resource-centre/library/fournet-local-authority-digital-transformation-index</link><description><![CDATA[ FourNet’s LADiT index is a go-to-map for every local authority considering the next steps in their digital transformation journey. 

 Our detailed CX analysis reveals the make-up of local ...]]></description><pubDate>Tue, 25 Nov 2025 14:16:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/fournet-local-authority-digital-transformation-index</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2916]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Calabrio: State of the Contact Center 2025]]></title><link>https://theforum.social/resource-centre/library/calabrio-state-of-the-contact-center-2025</link><description><![CDATA[ Calabrio surveyed 400+ global contact center leaders, and the message is clear: AI is no longer the future – it’s here. With 98% of contact centers already using it, what’s its real impact? 
  
In ...]]></description><pubDate>Tue, 25 Nov 2025 13:58:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/calabrio-state-of-the-contact-center-2025</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2915]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Call Miner 2025CX Landscape Report]]></title><link>https://theforum.social/resource-centre/library/call-miner-2025cx-landscape-report</link><description><![CDATA[ Today’s customer experience (CX) landscape is more complex than ever. Customers engage with organisations across a growing range of channels — from calls and emails, to live chat and social media — ...]]></description><pubDate>Tue, 25 Nov 2025 13:29:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/call-miner-2025cx-landscape-report</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2914]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Hybrid Working in the Contact Centre survey results: how does your centre compare?]]></title><link>https://theforum.social/resource-centre/library/2025-hybrid-working-in-the-contact-centre-survey-results-how-does-your-centre-compare</link><description><![CDATA[ The 4th survey in the Hybrid Working in the Contact Centre survey series (2016, 2019, 2022 and 2025) shows that hybrid working is here to stay. Learn what the most popular contact centre hybrid ...]]></description><pubDate>Mon, 14 Jul 2025 09:46:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-hybrid-working-in-the-contact-centre-survey-results-how-does-your-centre-compare</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2807]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2024 Centrical Whitepaper: Future CX Landscape]]></title><link>https://theforum.social/resource-centre/library/2024-centrical-whitepaper-future-cx-landscape</link><description><![CDATA[ This whitepaper, based on a survey conducted by The Forum in Spring 2024, explores the current state and future prospects of Customer Experience (CX) across various industries, with a focus on the ...]]></description><pubDate>Fri, 15 Nov 2024 09:41:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2024-centrical-whitepaper-future-cx-landscape</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2601]]></dc:identifier></item></channel></rss>