﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Fri, 03 Apr 2026 18:46:52 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - News &amp; Events</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/news-events</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/news-events" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Sensée and Bupa homeworking team named Outsourcer of the Year at the 2023 Northern Contact Centre Awards]]></title><link>https://theforum.social/resource-centre/library/sens233e-and-bupa-homeworking-team-named-outsourcer-of-the-year-at-the-2023-northern-contact-centre-awards</link><description><![CDATA[ The Sensée team comprises over 200 home-based advisers who handle health enquiries for Bupa customers. This covers everything from detail changes to conducting assessments of customer conditions ...]]></description><pubDate>Wed, 18 Oct 2023 11:03:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/sens233e-and-bupa-homeworking-team-named-outsourcer-of-the-year-at-the-2023-northern-contact-centre-awards</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2267]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partner Article: Contact centre recruitment challenges? Focus on productivity first]]></title><link>https://theforum.social/resource-centre/library/partner-article-contact-centre-recruitment-challenges-focus-on-productivity-first</link><description><![CDATA[ Virtually every COO/senior contact centre leader I speak to is struggling to meet their KPI/Service Level targets with the resources available to them –  

  demand is outstripping capacity.  ...]]></description><pubDate>Tue, 14 Mar 2023 09:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partner-article-contact-centre-recruitment-challenges-focus-on-productivity-first</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2006]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Looking back on 2021]]></title><link>https://theforum.social/resource-centre/library/looking-back-on-2021</link><description><![CDATA[ 2021 was our year for Unlocking Opportunities. Doing more of what we do well is a great opportunity that we don’t always fully exploit. One of the most valuable things we can do is to put time aside ...]]></description><pubDate>Wed, 15 Dec 2021 09:47:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/looking-back-on-2021</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-1485]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partner Article: Boost Productivity and Motivate Agenda]]></title><link>https://theforum.social/resource-centre/library/partner-article-boost-productivity-and-motivate-agenda</link><description><![CDATA[ Using game mechanics to motivate and engage call center employees seamlessly, aligning employee behaviors to company goals — resulting in improved employee retention, performance, customer ...]]></description><pubDate>Mon, 18 Oct 2021 14:05:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partner-article-boost-productivity-and-motivate-agenda</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-1323]]></dc:identifier></item></channel></rss>