2025 Best Practice Guide
Raising Standards

The Forum Heroes

Forum Hero awards are presented to outstanding customer professionals, active in our Communities, recognising their exceptional personal contribution in developing professionalism and best practice. They join our growing rank of heroes, reflecting excellence at all levels in our profession.

2025
Huw Jones
Verint
Sue Bolt
NICE Systems UK
Scott Doherty
Sabio
Jen Allen
Sky
Steven Johnson
Northumbrian Water
Maddi Krishnan
VitalityHealth
Simone James
The AA
2024
Scott Budding
Calabrio
Ian Chappell
Centrical
Graeme Gabriel
NICE Systems UK
Paul Gardner
Haier Europe
Danny Gunn
Bet365 Group
Anne Holmes
SVL Business Solutions
Chantal Lowson
Macmillan Cancer Support
David Preece
QStory
Louise Smith
Jet2 Holidays
Sarah Thompson
Skipton Building Society
2023
Busola Akinsola
The Open University
Paul Bentley
Loop
Richard Laidlaw
Sainsbury's Bank
Debs McGeever
The Environment Agency
Steven Miller
Benenden Health
Lucy O'Shea
Hoist Finance
2022
Jenny Hayes
RSA
Karl Fletcher
Novuna
Richard Moore
Anglian Water
Liz Vosper
The Open University
Dave Wilkinson
British Gas
2021
Jas Thiara
Severn Trent Water
Gabi Stedman-Braun
DAS
Benedicte Frew
Skipton Building Society
2020
Rodney Assock
LV=
Dick Fitzgerald
Three Ireland
Michelle Gough
Yorkshire Ambulance Service
2019
David Bruce
Openreach
Ian Gibson
Ingeus
Laura Moss
Santander Operations
Lorna Norris
BGL
2018
Richard Brimble
Understanding & Learning
Phil Coole
LV= Insurance
Jasmeet Narang
Santander Operations
2017
David Edwards
Staples
Bob Stella
L&G
Andy Bugg
FCA
Jo Hale
Domestic & General
Peter Massey
Budd
2016
Emma Botfield
RS Components
Richard Aldous
Severn Trent Water
Jenny Ryatt
Geoban
Rob Tuck
Intercall
Sven Hill
Belron Autoglass
2015
Richard Abdy
NE Ambulance Service
Dee Chapman
Essex & Suffolk Water
Ruth Mercer
Hughes Insurance
Ivan Smith
Motability Operations
Colin Whelan
Aspect
2014
Catherine Kellett
The White Company
Garth Harriman
Neopost
Rachel Jones
Worldpay
Adiba Ghauri 
Harrow Council
Steve Pink
LV=
2013
Simon Butler
Direct Line Group
Jamie Campbell 
LV=
Dave Conway 
UKAR
Jonathan George
White Concierge
Clare McMillan 
Tesco Bank
2012
Peter Doak 
Concentrix
Tracy Johnson
RSA
Tim McKeegan
Belron UK
Anita Yandell-Jones 
DAS
Julie Warne 
Carnival UK
2011
Gerry Chambers 
Student Loans Company
Debbie Grundy 
Department for Work and Pensions
David Hingley
Shop Direct
Paul Milloy 
British Gas Services
Sue-ann Pauline 
Aegon Scottish Equitable
2010
Phil Anderson 
Gold Medal Travel
Aaron Gourlay 
Eurostar
Adrian Hawes 
Aviva
Nick Lane 
Orange UK