Gain Accreditation as a Professional 

In 2020 three more professionals gained Fellow status.

The world around you is changing, so it’s important you move and keep ahead of the change. This is the mark of a true professional. Our value is felt when we keep creating new or better approaches, as we see from best-in-class teams. Four characteristics underpin true professionalism at all levels: lifelong learning, striving for excellence, trust & credibility and making a difference.  

Within the Learning Academy, we can now accredit you as a professional when you complete modules or courses, renewing this each year as part of your personal or corporate learning and development plan.

  • At Foundation level you gain accreditation when you undertake 5 modules or one workshop each year.
  • Gain accreditation as an Specialist Professional, with our Assisted Learning Pathway

A bespoke route for Accredited Specialists or Professional Members is also available for highly experienced practitioners, which combines conference, learning, networking or online engagement in The Forum each year, with activities outside in other networks. Get in touch if you want to consider this. You will need 10 modules or accredited activities, each year, and external validation, usually as part of our best practice events. Suggestions for Fellow are invited from experienced practitioners, they are appointed at our flagship conferences.

Talk to us about how this can help you. Call 0333 123 5960 or email

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2021 - All Rights Reserved -

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG