﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Thu, 06 Aug 2026 07:17:36 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Library</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/library</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/library" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Turning Insight into Decision Systems]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Wed, 05 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3037-]]></dc:identifier><ev:startdate>2026-08-05T11:00:00</ev:startdate><ev:enddate>2026-08-05T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase - Continuous Improvement & Effective Change]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 28 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3033-]]></dc:identifier><ev:startdate>2026-07-28T11:00:00</ev:startdate><ev:enddate>2026-07-28T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partnership Perfection 2026: Co‑Creation at the Heart of Success]]></title><link>https://theforum.social/resource-centre/library/partnership-perfection-2026-cocreation-at-the-heart-of-success</link><description><![CDATA[ In 2025, we saw partnerships becoming more strategic and culturally aligned. We described how successful collaborations “transcend traditional transactional dynamics” and how deeply integrated teams ...]]></description><pubDate>Thu, 23 Jul 2026 12:01:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partnership-perfection-2026-cocreation-at-the-heart-of-success</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3103]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Quality & Operational Improvement]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Thu, 23 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3032-]]></dc:identifier><ev:startdate>2026-07-23T11:00:00</ev:startdate><ev:enddate>2026-07-23T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Twelve Months In: Leading with Intent, Engagement and Culture]]></title><link>https://theforum.social/resource-centre/library/twelve-months-in-leading-with-intent-engagement-and-culture</link><description><![CDATA[ Stepping into a senior leadership role in a new organisation is rarely a clean slate. It is more often like joining a story already in full flow. For Hannah Will, her first year in post felt exactly ...]]></description><pubDate>Thu, 23 Jul 2026 10:59:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/twelve-months-in-leading-with-intent-engagement-and-culture</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3102]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Complaints: Fix It, Face It or F**k It]]></title><link>https://theforum.social/resource-centre/library/complaints-fix-it-face-it-or-fk-it</link><description><![CDATA[No matter how good your business is, complaints will always happen. It is like trying to have a barbecue in Britain and hoping it will not rain. Some organisations dream of a world without ...]]></description><pubDate>Thu, 23 Jul 2026 10:51:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/complaints-fix-it-face-it-or-fk-it</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3101]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Breaking Patterns to Find Purpose]]></title><link>https://theforum.social/resource-centre/library/breaking-patterns-to-find-purpose</link><description><![CDATA[  The Moment I Noticed the Disconnect  
The time was 3pm. Somewhere around my seventh Zoom of the day, I realized I had missed lunch and misplaced any clear sense of what I was even trying to ...]]></description><pubDate>Thu, 23 Jul 2026 10:47:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/breaking-patterns-to-find-purpose</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3100]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Engagement: The Golden Nugget]]></title><link>https://theforum.social/resource-centre/library/engagement-the-golden-nugget</link><description><![CDATA[ I love talking about engagement and how important it is. If you take part in our Assisted Learning Pathways, you will have been bored by me talking about how much I love our Engagement Box Set. ...]]></description><pubDate>Thu, 23 Jul 2026 10:33:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/engagement-the-golden-nugget</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3099]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Resetting How We Care: Protecting Compassion in Customer Operations]]></title><link>https://theforum.social/resource-centre/library/resetting-how-we-care-protecting-compassion-in-customer-operations</link><description><![CDATA[ Caring for customers has always been central to frontline work, but the emotional landscape has changed. People are arriving with heavier stories and more complex needs, and those supporting them ...]]></description><pubDate>Thu, 23 Jul 2026 10:31:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/resetting-how-we-care-protecting-compassion-in-customer-operations</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3098]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Coaching That Builds Capability]]></title><link>https://theforum.social/resource-centre/library/coaching-that-builds-capability</link><description><![CDATA[ As expectations rise and customer interactions become more complex, coaching is under more pressure than ever. Organisations want to develop capability faster and support confident performance in a ...]]></description><pubDate>Thu, 23 Jul 2026 10:18:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/coaching-that-builds-capability</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3097]]></dc:identifier></item></channel></rss>