﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Sat, 07 Mar 2026 12:55:15 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Library</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/library</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/library" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: Route 101]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-route-101</link><description><![CDATA[    
  ]]></description><pubDate>Thu, 16 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-route-101</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2890]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: National Support Network]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-national-support-network</link><description><![CDATA[    
  ]]></description><pubDate>Wed, 15 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-national-support-network</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2885]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: Calabrio]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-calabrio-70</link><description><![CDATA[    
  ]]></description><pubDate>Tue, 14 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-calabrio-70</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2881]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: Verint]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-verint-50</link><description><![CDATA[    
  ]]></description><pubDate>Mon, 13 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-verint-50</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2879]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Opening Keynote #RaisingStandards]]></title><link>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</link><description><![CDATA[    
  ]]></description><pubDate>Mon, 13 Oct 2025 09:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2841]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Planning for Messaging: Making It Work, Not Just Happen]]></title><link>https://theforum.social/resource-centre/library/planning-for-messaging-making-it-work-not-just-happen</link><description><![CDATA[ Messaging is popping up all over customer service teams. WhatsApp, in-app chat, SMS – you name it, someone’s testing it. But here’s the truth: just launching a messaging channel isn’t enough. Doing ...]]></description><pubDate>Wed, 24 Sep 2025 12:10:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/planning-for-messaging-making-it-work-not-just-happen</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2868]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Bridges: From here to there]]></title><link>https://theforum.social/resource-centre/library/bridges-from-here-to-there</link><description><![CDATA[ The picture above, many will recognise, is the Severn Bridge. It is also the view from my friend’s back garden. It’s a magnificent view and connects England with Wales across a huge and ...]]></description><pubDate>Wed, 24 Sep 2025 12:06:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/bridges-from-here-to-there</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2867]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[The Evolution of Speech Analytics]]></title><link>https://theforum.social/resource-centre/library/the-evolution-of-speech-analytics</link><description><![CDATA[ Speech analytics has revolutionised how organisations manage customer interactions, progressing from its origins in large contact centres to becoming a critical enabler of real-time customer ...]]></description><pubDate>Wed, 24 Sep 2025 12:01:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/the-evolution-of-speech-analytics</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2866]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[AI and the future of Contact Centre Quality Assurance]]></title><link>https://theforum.social/resource-centre/library/ai-and-the-future-of-contact-centre-quality-assurance</link><description><![CDATA[ Whether you love it or hate it, AI is here. AI has had a bigger impact on Contact Centres than Analytics, WFM, Quality Management, Insight Dashboards, and other technologies we’ve used over the ...]]></description><pubDate>Wed, 24 Sep 2025 11:45:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/ai-and-the-future-of-contact-centre-quality-assurance</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2865]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[10 Things They Won’t Tell You About Forecasting]]></title><link>https://theforum.social/resource-centre/library/10-things-they-wont-tell-you-about-forecasting</link><description><![CDATA[  1. If it’s a forecast, it’s wrong  

 We all get fixed on forecasts, but none of us can see into the future. A forecast is basically a guess – an educated guess. What we can do is study what has ...]]></description><pubDate>Wed, 24 Sep 2025 10:28:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/10-things-they-wont-tell-you-about-forecasting</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2863]]></dc:identifier></item></channel></rss>