﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Tue, 15 Sep 2026 14:36:57 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Awards Case Studies</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/awards-case-studies</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/awards-case-studies" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2026 Awards Case Study: Resetting Flexibility with a Colleague-Led System with BT Group]]></title><link>https://theforum.social/resource-centre/library/2026-awards-case-study-resetting-flexibility-with-a-colleague-led-system-with-bt-group</link><description><![CDATA[ Flexibility has long been part of the story BT Group tells about working in customer operations. Colleagues could earn time back. Managers wanted to support work–life balance. The intent was right. ...]]></description><pubDate>Fri, 04 Sep 2026 10:15:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2026-awards-case-study-resetting-flexibility-with-a-colleague-led-system-with-bt-group</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3199]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2026 Awards Case Study: Learning from Expressions of Dissatisfaction at AXA]]></title><link>https://theforum.social/resource-centre/library/2026-awards-case-study-learning-from-expressions-of-dissatisfaction-at-axa</link><description><![CDATA[ Across customer operations, organisations are surrounded by signals of customer experience. Many are rich. Few are fully understood. At AXA Insurance, one of the most underused signals was ...]]></description><pubDate>Fri, 04 Sep 2026 10:05:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2026-awards-case-study-learning-from-expressions-of-dissatisfaction-at-axa</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3198]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Vulnerable Customers]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-vulnerable-customers</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 25 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-vulnerable-customers</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3034-]]></dc:identifier><ev:startdate>2026-08-25T11:00:00</ev:startdate><ev:enddate>2026-08-25T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Effective Technology Partnerships: Route 101 x Blackcircles]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-effective-technology-partnerships-route-101-x-blackcircles</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Thu, 20 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-effective-technology-partnerships-route-101-x-blackcircles</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3038-]]></dc:identifier><ev:startdate>2026-08-20T11:00:00</ev:startdate><ev:enddate>2026-08-20T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Effective Technology Partnerships: QStory x Nationwide]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-effective-technology-partnerships-qstory-x-nationwide</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Thu, 20 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-effective-technology-partnerships-qstory-x-nationwide</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3181-]]></dc:identifier><ev:startdate>2026-08-20T11:00:00</ev:startdate><ev:enddate>2026-08-20T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Planning]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-planning</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 11 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-planning</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3035-]]></dc:identifier><ev:startdate>2026-08-11T11:00:00</ev:startdate><ev:enddate>2026-08-11T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Turning Insight into Decision Systems]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Wed, 05 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3037-]]></dc:identifier><ev:startdate>2026-08-05T11:00:00</ev:startdate><ev:enddate>2026-08-05T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase - Continuous Improvement & Effective Change]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 28 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3033-]]></dc:identifier><ev:startdate>2026-07-28T11:00:00</ev:startdate><ev:enddate>2026-07-28T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Quality & Operational Improvement]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Thu, 23 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3032-]]></dc:identifier><ev:startdate>2026-07-23T11:00:00</ev:startdate><ev:enddate>2026-07-23T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Partnerships]]></title><link>https://theforum.social/resource-centre/library/partnerships</link><description><![CDATA[    ]]></description><pubDate>Thu, 25 Jun 2026 14:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partnerships</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3075]]></dc:identifier></item></channel></rss>