﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Tue, 25 Aug 2026 23:51:46 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Awards Case Studies</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/awards-case-studies</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/awards-case-studies" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Vulnerable Customers]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-vulnerable-customers</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 25 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-vulnerable-customers</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3034-]]></dc:identifier><ev:startdate>2026-08-25T11:00:00</ev:startdate><ev:enddate>2026-08-25T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Effective Technology Partnerships: Route 101 x Blackcircles]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-effective-technology-partnerships-route-101-x-blackcircles</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 25 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-effective-technology-partnerships-route-101-x-blackcircles</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3038-]]></dc:identifier><ev:startdate>2026-08-20T11:00:00</ev:startdate><ev:enddate>2026-08-20T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Effective Technology Partnerships: QStory x Nationwide]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-effective-technology-partnerships-qstory-x-nationwide</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 25 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-effective-technology-partnerships-qstory-x-nationwide</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3181-]]></dc:identifier><ev:startdate>2026-08-20T11:00:00</ev:startdate><ev:enddate>2026-08-20T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Planning]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-planning</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 11 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-planning</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3035-]]></dc:identifier><ev:startdate>2026-08-11T11:00:00</ev:startdate><ev:enddate>2026-08-11T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Turning Insight into Decision Systems]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Wed, 05 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3037-]]></dc:identifier><ev:startdate>2026-08-05T11:00:00</ev:startdate><ev:enddate>2026-08-05T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase - Continuous Improvement & Effective Change]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 28 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3033-]]></dc:identifier><ev:startdate>2026-07-28T11:00:00</ev:startdate><ev:enddate>2026-07-28T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Quality & Operational Improvement]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Thu, 23 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3032-]]></dc:identifier><ev:startdate>2026-07-23T11:00:00</ev:startdate><ev:enddate>2026-07-23T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Betting on Innovation - Sabio x Flutter Entertainment]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-betting-on-innovation-sabio-x-flutter-entertainment</link><description><![CDATA[ In an era where customer experience (CX) can make or break betting operations,  Flutter International,  a global sports betting and iGaming leader’s UK & Ireland region, has raised the stakes with a ...]]></description><pubDate>Mon, 30 Jun 2025 14:51:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-betting-on-innovation-sabio-x-flutter-entertainment</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2804]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: WEM implementation in action - Verint x Novuna]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-wem-implementation-in-action-verint-x-novuna</link><description><![CDATA[  Novuna  wanted to do things differently. Their contact centre was running, but it wasn’t running at its best. Customers weren’t getting quick answers. Advisors juggled too many tools. Managers ...]]></description><pubDate>Thu, 26 Jun 2025 14:21:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-wem-implementation-in-action-verint-x-novuna</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2794]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: How implementation of Calabrio and AWS transformed customer service - SVL x Trainline]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-how-implementation-of-calabrio-and-aws-transformed-customer-service-svl-x-trainline</link><description><![CDATA[ When  SVL  and  Trainline  began their partnership, neither expected how much it would grow. It wasn’t just about new technology. It was about changing how Trainline worked. The goal was to improve ...]]></description><pubDate>Thu, 26 Jun 2025 14:18:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-how-implementation-of-calabrio-and-aws-transformed-customer-service-svl-x-trainline</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2793]]></dc:identifier></item></channel></rss>