﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Fri, 13 Mar 2026 02:35:06 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Awards Case Studies</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/awards-case-studies</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/awards-case-studies" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Betting on Innovation]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-betting-on-innovation</link><description><![CDATA[ In an era where customer experience (CX) can make or break betting operations, a global sports betting and iGaming leader’s UK & Ireland region has raised the stakes with a revolutionary approach to ...]]></description><pubDate>Mon, 30 Jun 2025 14:51:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-betting-on-innovation</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2804]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: WEM implementation in action]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-wem-implementation-in-action</link><description><![CDATA[  Novuna  wanted to do things differently. Their contact centre was running, but it wasn’t running at its best. Customers weren’t getting quick answers. Advisors juggled too many tools. Managers ...]]></description><pubDate>Thu, 26 Jun 2025 14:21:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-wem-implementation-in-action</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2794]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: How implementation of Calabrio and AWS transformed customer service]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-how-implementation-of-calabrio-and-aws-transformed-customer-service</link><description><![CDATA[ When  SVL  and  Trainline  began their partnership, neither expected how much it would grow. It wasn’t just about new technology. It was about changing how Trainline worked. The goal was to improve ...]]></description><pubDate>Thu, 26 Jun 2025 14:18:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-how-implementation-of-calabrio-and-aws-transformed-customer-service</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2793]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Saving time and millions with digital workers]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-saving-time-and-millions-with-digital-workers</link><description><![CDATA[  Aldermore Bank  had ambitious plans. As a growing financial institution, they wanted to improve efficiency, help their staff, and offer a better experience for customers. But they faced a ...]]></description><pubDate>Thu, 26 Jun 2025 14:14:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-saving-time-and-millions-with-digital-workers</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2792]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Redefining workforce flexibility]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-redefining-workforce-flexibility</link><description><![CDATA[  eBay  had a challenge. They, like many businesses, wanted to give their team mates more flexibility. They also aimed to keep operational efficiency. Traditional scheduling models weren’t cutting ...]]></description><pubDate>Thu, 26 Jun 2025 14:12:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-redefining-workforce-flexibility</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2791]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Delivering more for employees whilst protecting performance through WFM]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-delivering-more-for-employees-whilst-protecting-performance-through-wfm</link><description><![CDATA[ When Tructyre set out to transform its workforce management, they didn’t start from scratch, they already had the right system in place:  Peopleware . But Tructyre wanted to transition from a ...]]></description><pubDate>Thu, 26 Jun 2025 14:06:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-delivering-more-for-employees-whilst-protecting-performance-through-wfm</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2790]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Smoothing out scheduling]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-smoothing-out-scheduling</link><description><![CDATA[  Jet2 Holidays ’ overseas customer helpers (in-destination representatives) in Europe used spreadsheets to manage their schedules. It was clunky, inconsistent, and time-consuming. Each destination ...]]></description><pubDate>Thu, 26 Jun 2025 14:02:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-smoothing-out-scheduling</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2789]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: Making workforce planning work]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-making-workforce-planning-work-1</link><description><![CDATA[  Utility Warehouse  wanted to do more for their people. UW has historically used two different workforce management systems (WFM), the most recent of which was unable to provide the most up to date ...]]></description><pubDate>Thu, 26 Jun 2025 13:56:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-making-workforce-planning-work-1</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2788]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: A new approach to NHS 111]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-a-new-approach-to-nhs-111</link><description><![CDATA[ When  DHU Healthcare , a not-for-profit Community Interest Company that provides NHS services in the Midlands, were looking to modernise the telephone system for its NHS 111 service, they were ...]]></description><pubDate>Thu, 26 Jun 2025 12:46:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-a-new-approach-to-nhs-111</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2787]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Awards Case Study: More calls, less waiting]]></title><link>https://theforum.social/resource-centre/library/2025-awards-case-study-more-calls-less-waiting</link><description><![CDATA[  Newcastle City Council  knew their contact centre was under pressure. Calls were taking too long to answer, complaints were rising, and staff were under pressure. They weren’t just getting more ...]]></description><pubDate>Thu, 26 Jun 2025 12:43:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-awards-case-study-more-calls-less-waiting</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2786]]></dc:identifier></item></channel></rss>