Supporting your move to our new LMS

Frequently Asked Questions

The Forum is moving to CX Cherry to provide a more modern, intuitive and personalised learning experience. Your existing learning records will be transferred, and we will support you throughout the change.

About the change

1. Why is The Forum changing its learning platform?
We are upgrading our Learning Management System to improve the learner’s experience. CX Cherry offers clearer navigation, better visibility of your learning progress, easier access to courses and resources, and smoother experience.

2. What and when is changing?
From 10th August 2026 you will use the new CX Cherry platform to access your assigned learning content, track your progress and explore the learning available to you. Your access to the old system will end at the end of the month.

3. Do I need to do anything before the move?
No action is required at this stage. Your learning records will be transferred for you. Look for an email with instructions from us, explaining how to access CX Cherry.

4. Will I lose my learning history or progress?
We will transfer your learning records to the new system. As CX Cherry tracks learning activity slightly differently from our previous platform, you may notice some minor differences in how progress is displayed. If something doesn't look right, you can update module completion status where appropriate or contact The Forum team for assistance.

Accessing CX Cherry

5. How will I access the new LMS?
You will receive an email with your new login details and a link to CX Cherry. The login page will be available at https://theforum.cxcherry.com The accompanying short video will also show you how to log in and navigate the platform.

6. Can I use my old login details?
Please use the new login instructions sent by The Forum. Your CX Cherry access details may be different from those used for NogginGuru.

7. What should I do if I do not receive the login email?
First, check your junk or spam folder and search for emails from The Forum. If you still cannot find it, contact advice@theforum.social and include your full name, organisation and the email address linked to your Forum membership.

8. What if I cannot log in?
Check that you are using the email address and login instructions provided for CX Cherry. If you continue to have problems, email advice@theforum.social with a short description of the issue. Please do not include your password.

9. Can I access the platform on a mobile phone or tablet?
Yes. CX Cherry is designed to provide smoother mobile experience, although the layout may vary depending on your device and screen size.

Finding and completing your learning

10. Where will I find my assigned learning?
Once logged in, you will be able to access your assigned learning content. The short walkthrough video will show where to find it and provide a quick tour of the system.

11. Will the same learning content be available?
The Forum’s learning content will be available through CX Cherry. Some content may be organised or displayed differently to make it easier to find and navigate.

12. What should I do if content or progress does not look right?
If something is not as you expect, contact advice@theforum.social. It may be helpful to include a screenshot that does not contain sensitive information.

Finding and completing your learning

13. Where can I get further support?
Watch the accompanying short video for help with logging in and navigating CX Cherry. For any questions or technical issues, contact The Forum Team at advice@theforum.social.

14. What internet browser should I use?
CX Cherry works best with modern browsers such as Microsoft Edge, Google Chrome and Safari. Please ensure your browser is up to date.

15. Is my personal information secure?
Yes. Learner data is managed in accordance with applicable data protection requirements and only used for learning administration and reporting purposes.