The true success of any metric lies in the behaviour that it drives, so choose wisely what you report or target, and build a strong foundation of diagnostic measures first. This is how you focus.

Great performance doesn’t happen by chance. A performance playbook will help people see the difference they can make. So, define what it means to be at different levels on any measure, why this matters, and what action is needed.

The topic of working patterns and practices is hugely emotive, rightly a business priority now as we redefine our strategy post pandemic. What do your people want? How do you match resource to demand? What are others doing? Phil Anderson brings you up to speed with key principles and the latest new approaches, demonstrating what kind of tools you need to be fit-for-purpose in a fast-changing world.

See how this technology plays an increasingly pivotal role, in closing the gap between what we need and what we can actually do, the ‘engagement capacity gap’.
 

The traditional RFP process, commonly run by IT departments, brings you in far too late to actually make a difference. So take a look at the pitfalls to avoid and some tips on how to do it differently.

Machine learning, artificial intelligence (AI), and sophisticated optimization algorithms are already part of our daily lives. Do you use a navigation app on your smartphone? Or facial recognition in your camera app? Do you use online spelling and grammar checkers when writing documents? If so, you’re using AI. It should be no surprise to learn that the latest WFM applications are already deploying AI and automation to improve planning outcomes while reducing manual effort.