Innovation & Transformation Awards Judging Panel 2020

Experienced external judges, together with experts from The Forum, visit finalists on-site, to meet with agents, managers and others to individually assess the scope and impact of each innovation.

James Brooks

James Brooks

Innovation Principal

Capita

Scott Clifford

Scott Clifford

Senior Leader Global MI & Insights

Worldpay from FIS

David Edwards

David Edwards

Support Services Director

Capita PIP

Lorna Fretwell

Lorna Fretwell

Head of Planning

BGL Group

Benedicte Frew

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Ian Gibson

Ian Gibson

Interim Ops Manager,

Maximus

Sven Hill

Sven Hill

Head of Workforce Management

HM Courts & Tribunals Service

Richard Laidlaw

Richard Laidlaw

Head of Operational Supports 

Sainsbury’s Bank & Argos Financial Services

Mike Migliore

Mike Migliore

Freelance Senior Business Strategist 

Shephard Media

Nathan Milne

Nathan Milne

Demand Management Lead 

Co-operative Bank

Richard Moore

Richard Moore

Analytics Leader

Anglian Water

Laura Moss

Laura Moss

Head of Operational Communications

Santander Operations

Nick Moule

Nick Moule

Resource Optimisation Director

Capita

Eoin Power

Eoin Power

Director of Planning,

BT - EE

Zoe Smy

Zoe Smy

Lead Planning Manager,

BGL Group

Adrian Hawes

Adrian Hawes

Director

Select Planning

Keith Stapleton

Keith Stapleton

Director

Select Planning


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Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
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