Scott Clifford

Senior Leader Global MI & Insights
Worldpay from FIS

David Edwards

Resource Planning Director
Capita 

Lorna Norris

Head of Planning
BGL Group

Richard Moore

Analytics Leader
Anglian Water

Eoin Power

Director of Planning
BT - EE

Zoe Smy

Lead Planning Manager

BGL Group

Chris Wilkinson

CX Strategic Resource Manager
LNER

Kirsty Ringer

Operational Controls and Assurance Manager
B&CE

Jas Thiara

Head of Group Planning & Scheduling
Severn Trent Water

Fola Olafare

Contact Centre Manager
Transport for London

Jacqueline Spencer

Quality & Compliance Manager
Worldpay from FIS

Ivan Smith

Comms, Development & Insight 
Motability Operations

Richard Laidlaw

Head of Planning, MI & Change
Sainsbury’s Bank & Argos Financial Services

Simon Butler

Head of Planning & Business Insight
fiserv.

Emma Bain

Head of Planning (Sales)
BT-EE

Andy Doughty

Planning and Bid Architect Manager
Serco

Jenny Hayes

Head of Resource Planning
RSA

Maddi Krishnan

Head of Resource Planning
VitalityHealth

Carol Roberts

Head of Operations
Sainsbury's Bank