Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Forum Members can register or log in by clicking My Account at the top of this page to see the full range of articles. If you see a message that says an article does not exist, try logging in to view it.If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.
Great leadership, values and co-operation have been the cornerstone of success at Sainsbury’s Bank’s first in-house contact centre, driving cost-savings alongside a 16-point NPS increase
Categories: Library, Awards Case Studies
The Innovation of the Year 2018 award was won by Homeserve; an organisation centred on people and customers. In achieving commercial success and building community engagement, front-line teams re-connected with the organisation’s purpose, to rebuild trust. Marked out by judges as one of the best entries they’ve ever seen, this is a story everyone can learn from and be inspired by. They were also presented with the Innovation Award for Social Transformation.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, Awards Case Studies
See how cohesive leadership, powerful customer insight and a re-orientation of coaching to focus on great conversations combine to deliver large scale corporate transformation.
Categories: Library
See how a new end-to-end planning tool has delivered consistency, control and agility whilst freeing up time to transform the role of the planning analyst at Barclaycard.