﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Mon, 14 Sep 2026 06:04:35 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Planning &amp; Resourcing</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/planning-resourcing</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/planning-resourcing" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Planning]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-planning</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 11 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-planning</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3035-]]></dc:identifier><ev:startdate>2026-08-11T11:00:00</ev:startdate><ev:enddate>2026-08-11T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase - Continuous Improvement & Effective Change]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 28 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3033-]]></dc:identifier><ev:startdate>2026-07-28T11:00:00</ev:startdate><ev:enddate>2026-07-28T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Forecasting: Embrace the Unpredictable]]></title><link>https://theforum.social/resource-centre/library/forecasting-embrace-the-unpredictable</link><description><![CDATA[In a perfect world, contact centre demand would be a simple and predictable flat line. In reality it’s a complex concoction shaped by factors such as:
 
	 Seasonality patterns 
	 Marketing Spikes ...]]></description><pubDate>Wed, 15 Jul 2026 09:46:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/forecasting-embrace-the-unpredictable</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3078]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: The Manager's New Toolkit: Closing the Action Gap in the AI Era in Partnership with Centrical]]></title><link>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</link><description><![CDATA[ Frontline managers have never had more performance data, and never had less time to act on it. Signals are scattered across QA, WFM, LMS, CRM, and a growing stack of dashboards. Now AI agents are ...]]></description><pubDate>Wed, 01 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2936]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Partnerships]]></title><link>https://theforum.social/resource-centre/library/partnerships</link><description><![CDATA[    ]]></description><pubDate>Thu, 25 Jun 2026 14:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partnerships</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3075]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Awards Panel Discussion]]></title><link>https://theforum.social/resource-centre/library/awards-panel-discussion</link><description><![CDATA[    ]]></description><pubDate>Thu, 25 Jun 2026 12:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/awards-panel-discussion</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3074]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Shaun Jardine, SSCL]]></title><link>https://theforum.social/resource-centre/library/shaun-jardine-sscl</link><description><![CDATA[    ]]></description><pubDate>Thu, 25 Jun 2026 10:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/shaun-jardine-sscl</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3071]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[BT Group]]></title><link>https://theforum.social/resource-centre/library/bt-group</link><description><![CDATA[    ]]></description><pubDate>Thu, 25 Jun 2026 10:15:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/bt-group</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3070]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Innovation of the Year, NFU Mutual]]></title><link>https://theforum.social/resource-centre/library/innovation-of-the-year-nfu-mutual</link><description><![CDATA[    ]]></description><pubDate>Thu, 25 Jun 2026 09:15:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/innovation-of-the-year-nfu-mutual</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3068]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: See the WFM AI Assistant in Action in partnership with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</link><description><![CDATA[  WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decision s 
Spot problems early. Understand the cause. Fix them immediately. 
Managing workforce performance in real time has never ...]]></description><pubDate>Tue, 21 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2991]]></dc:identifier></item></channel></rss>