﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Tue, 04 Aug 2026 23:56:57 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Planning &amp; Resourcing</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/planning-resourcing</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/planning-resourcing" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase - Continuous Improvement & Effective Change]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Tue, 28 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-continuous-improvement-effective-change</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3033-]]></dc:identifier><ev:startdate>2026-07-28T11:00:00</ev:startdate><ev:enddate>2026-07-28T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Forecasting: Embrace the Unpredictable]]></title><link>https://theforum.social/resource-centre/library/forecasting-embrace-the-unpredictable</link><description><![CDATA[In a perfect world, contact centre demand would be a simple and predictable flat line. In reality it’s a complex concoction shaped by factors such as:
 
	 Seasonality patterns 
	 Marketing Spikes ...]]></description><pubDate>Wed, 15 Jul 2026 09:46:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/forecasting-embrace-the-unpredictable</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3078]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: The Manager's New Toolkit: Closing the Action Gap in the AI Era in Partnership with Centrical]]></title><link>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</link><description><![CDATA[ Frontline managers have never had more performance data, and never had less time to act on it. Signals are scattered across QA, WFM, LMS, CRM, and a growing stack of dashboards. Now AI agents are ...]]></description><pubDate>Wed, 01 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2936]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: See the WFM AI Assistant in Action in partnership with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</link><description><![CDATA[  WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decision s 
Spot problems early. Understand the cause. Fix them immediately. 
Managing workforce performance in real time has never ...]]></description><pubDate>Tue, 21 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2991]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS]]></title><link>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</link><description><![CDATA[ Join  Sabio  for a concise, insight-packed webinar on how  Amazon Connect  Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses ...]]></description><pubDate>Wed, 25 Feb 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2960]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Volatility as the New Normal: Mastering Forecasting, Scheduling & Performance in Modern Call Centres in Partnership with NiCE]]></title><link>https://theforum.social/resource-centre/library/webinar-volatility-as-the-new-normal-mastering-forecasting-scheduling-performance-in-modern-call-centres-in-partnership-with-nice</link><description><![CDATA[ In today’s dynamic contact centre environment, volatility isn’t an exception—it’s the rule. Fluctuating demand, evolving customer and employee expectations, make traditional planning approaches ...]]></description><pubDate>Thu, 15 Jan 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-volatility-as-the-new-normal-mastering-forecasting-scheduling-performance-in-modern-call-centres-in-partnership-with-nice</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2834-]]></dc:identifier><ev:startdate>2026-01-15T12:00:00</ev:startdate><ev:enddate>2026-01-15T13:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: Route 101]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-route-101</link><description><![CDATA[    ]]></description><pubDate>Thu, 16 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-route-101</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2890]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: National Support Network]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-national-support-network</link><description><![CDATA[    ]]></description><pubDate>Wed, 15 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-national-support-network</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2885]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: Verint]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-verint-50</link><description><![CDATA[    
  ]]></description><pubDate>Mon, 13 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-verint-50</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2879]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Opening Keynote #RaisingStandards]]></title><link>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</link><description><![CDATA[    ]]></description><pubDate>Mon, 13 Oct 2025 09:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2841]]></dc:identifier></item></channel></rss>