2027 Best Practice Showcase 
(In-person)

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”

Tuesday 22nd June 2027,
Cedar Court Hotel Bradford/Leeds, BD5 8HW

Showcasing the very 
best in the industry

This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, plus powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

Outline Agenda

Best Practice Showcase

08:45
Registration Opens
09:30
Opening Keynote
Opening Keynote and Innovation of the Year Award Showcase
A day of learning opens with framing of the day from The Forum followed by a presentation from our Innovation of the Year winners.
10:45
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation from one of our partners on a key topic.
11:15
Showcase
Innovation & Transformation Awards
Presentations from Innovation Award Winners as they take you through their stories drawing out key learning and top tips, with discussion and your opportunity to ask questions directly to our award winners. 
12:30
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute presentation from one of our partners on a key topic.
13:00
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute presentation from one of our partners on a key topic.
13:40
Showcase
Awards Panel Discussion 
A chance to hear best practice from a panel of individual and team award winners across Planning, Insight and Learning/Knowledge followed by discussion and a chance to talk directly to the award winners. 
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Showcase
Partnerships
Technology is the key enabler for success in our industry and it is key that relationships between end users and technology providers continue to improve, so raising standards in customer operations. 
16:00
Showcase Summary
Final thoughts and summary of key themes and takeaways by The Forum and our gold sponsor.
16:15
Conference Close
Conference Agenda

Community Conference

08:45
Registration Opens
09:30
Opening Keynote
Opening Keynote and Innovation of the Year Award Showcase
A day of learning opens with framing of the day from The Forum followed by a presentation from our Innovation of the Year winners.
10:45
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
10:45
Forum Focus
Join this 20-minute presentation from one of our partners on a key topic.
11:15
Showcases
Innovation & Transformation Awards
Presentations from Innovation Award Winners as they take you through their stories drawing out key learning and top tips, with discussion and your opportunity to ask questions directly to our award winners. Featuring L&G on how they repositioned planning as a strategic decision partner, connecting demand, capacity, cost, and customer outcomes into a more intelligent decision system. Closing the morning presentations will be BT Group as they explain how they connected governance, planning, technology, and leadership into a joined-up operating model.
12:30
Forum Focus
Join this 20-minute presentation from one of our partners on a key topic.
12:30
Networking Lunch
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
13:00
Forum Focus
Join this 20-minute presentation from one of our partners on a key topic.
13:40
Showcases
Awards Panel Discussion 
A chance to hear best practice from a panel of individual and team award winners across Planning, Insight and Learning/Knowledge followed by discussion and a chance to talk directly to the award winners. 
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Showcases
Partnerships
Technology is the key enabler for success in our industry and it is key that relationships between end users and technology providers continue to improve, so raising standards in customer operations.
16:00
Conference Endnote
Final thoughts and summary of key themes and takeaways by The Forum and our gold.
16:15
Conference ends

Speakers

Phil Anderson
CEO
The Forum
Alison Conaghan
Customer Operations Specialist
The Forum
Chris Rainsforth
Director of Learning & Innovation
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director of Membership & Best Practice
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Venue

Cedar Court Hotel Bradford/Leeds
Mayo Avenue, Rooley Lane, 
Bradford, West Yorkshire, BD5 8HW

Prices & Booking

Places are free to member organisations in line with their level of membership. 
Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2027 Best Practice Showcase conferences or email events@theforum.social.