One of our members from Lifeplus completed the Capacity Planning, Budgeting & Forecasting box set these are the headline takeaways:
- A small impact in your field can have a good effect higher up in the ranks at board level i.e. matching up with a higher strategic objective
- Planning teams need to collaborate with other areas/organisations, engage stakeholders
- Increase Operational effectiveness - As a team, we have vastly increased our communication channels
- Improve and manage the flow of your data cycle and version control
- Long Term: Financial and Budget Planning – Operational: Drives capacity, scenario planning, and risk
- In the middle of a transformation/plan, the challenges are still there, and targets not being met --> this must lead to evolving the approach to capacity and demand
- Improve the quality of the data, focussing on what/why/how, determine what happened to the customer base
- Demonstrating Value and ROI – benefits achieved, costs avoided, risks avoided
"I would like to extend my sincere thanks for providing the accreditation certificate. I truly appreciate the effort and dedication your team puts into organising such valuable learning experiences. The knowledge and insights gained through the program have been incredibly beneficial, and receiving the certificate is a meaningful recognition of that journey. Thank you once again for your support and for facilitating continuous learning and development".Sidharth, Capita Customer Experience