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Categories: Library, Planning & Resourcing, Awards Case Studies
Categories: Library, Data, Analytics & Insight, Awards Case Studies
Categories: Library, Awards Case Studies
See how engaging the people who do the work and building a database of knowledge has enabled smarter schedules that cut backlogs, devolved responsibilities and controlled risks.
Development, great communication and empowering people is fuelling success at RS, underpinned by inspiring leadership, an innovative People Framework and the self-funding Enable team.
Dramatic service improvements resulted from a new, shared customer mindset, with data-driven decisions and real partnership between outsourcers, corporate functions & the operations team.
The Resource and Planning (R&P) Team at ADT Fire & Security has engaged with colleagues across the business to improve ways of working, identify efficiencies and provide insightful and timely management information.
How switching focus from sales to customer experience, employees and the community has increased HomeServe’s engagement and customer satisfaction scores to 86% and 79.9% respectively.
See how a collaborative approach to implementing speech analytics has lifted retention six points in the first teams and transformed operations at Sky Save, for both customers and colleagues.