2027 Customer Strategy & Planning Conference
(Virtual)

Learn WHY we need to keep “Raising Standards in Customer Operations" 

15th -19th March 2027

Online conference

A virtual week packed full of inspiring speakers 

Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.
Outline Agenda

Customer Strategy & Planning (Virtual)

Monday 15th Mar
Tuesday 16th Mar
Wednesday 17th Mar
Thursday 18th Mar
Friday 19th Mar
09:30
Keynote
Keynote
Keynote
A thought leadership session with The Forum and our Members. 45mins
A thought leadership session with The Forum and our Members. 45mins
A thought leadership session with The Forum and our Members. 45mins
10:30
Opening Keynote
Workshop Discussion
Workshop Discussion
Panel Discussion
Workshop Discussion
Begin a week of learning with an introduction from The Forum team. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
12:30
Technology Showcase
Technology Showcase
Technology Showcase
Join our Gold Sponsors as they share new ideas. 45mins
Join one of our partners as they share new ideas. 45mins
Join one of our partners as they share new ideas.  45mins
13:30
Technology Showcase
Workshop Discussion
Workshop Discussion
Panel Discussion
Endnote
Join one of our partners as they share new ideas. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
Close out the week with a summary of learning from the conference. 45mins
14:30
Workshop Discussion
Workshop Discussion
Workshop Discussion
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
Learn more about a topic with an opportunity to ask questions. 45mins
15:30
Workshop Discussion

Learn more about a topic with an opportunity to ask questions. 45mins
Conference Agenda

Customer Strategy and Planning

Monday 15th March
10.30
Opening Keynote
Begin a week of learning with an introduction from The Forum team. 45mins
12:30
Technology Showcase
Join our Gold Sponsors as they share new ideas. 45mins
13:30
Technology Showcase
Join one of our partners as they share new ideas. 45mins
14:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions.  45mins
Tuesday 16th March
09.30
Keynote
A thought leadership session with The Forum and our Members.  45mins
10:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
12:30
Technology Showcase
Join one of our partners as they share new ideas. 45mins
13:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
14:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
15:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
Wednesday 17th March
09.30
Keynote
A thought leadership session with The Forum and our Members. 45mins
10:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
12:30
Technology Showcase
Join one of our partners as they share new ideas. 45mins
13:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
14:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
Thursday 18th March
09.30
Keynote
A thought leadership session with The Forum and our Members. 45mins
10:30
Panel Discussion
Learn more about a topic with an opportunity to ask questions.  45mins
13:30
Panel Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
14:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
Friday 19th March
10:30
Workshop Discussion
Learn more about a topic with an opportunity to ask questions. 45mins
13:30
Endnote
Close out the week with a summary of learning from the conference. 45mins

Speakers

Phil Anderson
CEO
The Forum
Alison Conaghan
Customer Operations Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Prices & Booking

Places are free to members using member places in line with the level of membership. Extra places for each event can be purchased £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2027 Customer Strategy & Planning conferences and Awards celebration or email events@theforum.social.