﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Mon, 13 Apr 2026 02:44:19 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Partner News</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/partner-news</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/partner-news" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Bad Habits That Kill Your WFM Strategy]]></title><link>https://theforum.social/resource-centre/library/bad-habits-that-kill-your-wfm-strategy</link><description><![CDATA[  By Jim Fleming, WFM Solutions Consultant at Sabio Group  

 Workforce management has evolved far beyond simple schedule creation. 

  Modern WFM strategies  must balance complex variables ...]]></description><pubDate>Thu, 14 Aug 2025 08:39:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/bad-habits-that-kill-your-wfm-strategy</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2835]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[2025 Hybrid Working in the Contact Centre survey results: how does your centre compare?]]></title><link>https://theforum.social/resource-centre/library/2025-hybrid-working-in-the-contact-centre-survey-results-how-does-your-centre-compare</link><description><![CDATA[ The 4th survey in the Hybrid Working in the Contact Centre survey series (2016, 2019, 2022 and 2025) shows that hybrid working is here to stay. Learn what the most popular contact centre hybrid ...]]></description><pubDate>Mon, 14 Jul 2025 09:46:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-hybrid-working-in-the-contact-centre-survey-results-how-does-your-centre-compare</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2807]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Deliver Outcomes, not just AI]]></title><link>https://theforum.social/resource-centre/library/deliver-outcomes-not-just-ai</link><description><![CDATA[         Having been at Verint for a number of years, across a range of roles including Engineering, Partner Training and Solution Consultancy, I’ve always had a grasp on the technologies and the ...]]></description><pubDate>Mon, 16 Jun 2025 12:51:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/deliver-outcomes-not-just-ai</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2734]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partner Article: New Calabrio Research: 98% of Contact Centres Are Using AI, and 61% Are Experiencing More Difficult Conversations]]></title><link>https://theforum.social/resource-centre/library/partner-article-new-calabrio-research-98-of-contact-centres-are-using-ai-and-61-are-experiencing-more-difficult-conversations</link><description><![CDATA[  Minneapolis – March 25, 2025  –  Calabrio , the workforce performance company, has released their annual  2025 State of the Contact Centre  report. The prevalence of AI use in the contact centre ...]]></description><pubDate>Mon, 07 Apr 2025 12:20:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partner-article-new-calabrio-research-98-of-contact-centres-are-using-ai-and-61-are-experiencing-more-difficult-conversations</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2687]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partner Article: From Discovery to Delivery: Here’s a Proven Methodology to CX Success at Sabio]]></title><link>https://theforum.social/resource-centre/library/partner-article-from-discovery-to-delivery-heres-a-proven-methodology-to-cx-success-at-sabio</link><description><![CDATA[ By Angela Clarkson, Head of Business Consultancy, Sabio Group 

 Looking to transform your customer experience (CX) but feeling overwhelmed by the options? Well, you’re not alone. 

 In an era ...]]></description><pubDate>Tue, 18 Feb 2025 10:09:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partner-article-from-discovery-to-delivery-heres-a-proven-methodology-to-cx-success-at-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2669]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI]]></title><link>https://theforum.social/resource-centre/library/calabrio-continues-to-accelerate-ai-innovation-with-acquisition-of-echo-ai</link><description><![CDATA[  Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimise Contact Centres Through Cutting-Edge AI   

  MINNEAPOLIS – Dec. 11, 2024  — Calabrio, the workforce ...]]></description><pubDate>Tue, 28 Jan 2025 13:23:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/calabrio-continues-to-accelerate-ai-innovation-with-acquisition-of-echo-ai</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2662]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Why Is Your Cloud Contact Centre Transformation Failing to Deliver?]]></title><link>https://theforum.social/resource-centre/library/why-is-your-cloud-contact-centre-transformation-failing-to-deliver</link><description><![CDATA[ By James Hughes, Group Head of Solutions at Sabio Group 

 Customer experience can literally make or break a business, so it’s alarming that a number of UK companies remain tethered to legacy ...]]></description><pubDate>Mon, 09 Dec 2024 14:04:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/why-is-your-cloud-contact-centre-transformation-failing-to-deliver</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2627]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partner Article: How Do I Know If I Am Driving the Benefits of My Workforce Management Solution? 7 Key Indicators You’re On the Right Track]]></title><link>https://theforum.social/resource-centre/library/partner-article-how-do-i-know-if-i-am-driving-the-benefits-of-my-workforce-management-solution-7-key-indicators-youre-on-the-right-track</link><description><![CDATA[ By Jim Fleming, WFM Solutions Consultant at Sabio Group 

 Implementing a workforce management (WFM) solution can transform your organisation's efficiency, productivity, and cost management. 

 ...]]></description><pubDate>Thu, 10 Oct 2024 09:53:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partner-article-how-do-i-know-if-i-am-driving-the-benefits-of-my-workforce-management-solution-7-key-indicators-youre-on-the-right-track</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2583]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partner News: Calabrio Unveils Latest Innovations at C3 2024: Transforming Customer Contact Centres for the Future]]></title><link>https://theforum.social/resource-centre/library/partner-news-calabrio-unveils-latest-innovations-at-c3-2024-transforming-customer-contact-centres-for-the-future</link><description><![CDATA[ 
 
 
 
 
 
 
              MINNEAPOLIS—September 19, 2024          —           Calabrio          , the workforce performance company, this week announced a series of groundbreaking ...]]></description><pubDate>Wed, 09 Oct 2024 10:12:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partner-news-calabrio-unveils-latest-innovations-at-c3-2024-transforming-customer-contact-centres-for-the-future</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2582]]></dc:identifier></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Partner News: Sabio Group Charts Course to Net-Zero & Sustainable Future]]></title><link>https://theforum.social/resource-centre/library/partner-news-sabio-group-charts-course-to-net-zero-sustainable-future</link><description><![CDATA[  PRESS RELEASE: 20/08/24  

 Sabio Group, the digital customer experience (CX) transformation services specialist, has today announced its ambitious commitment to achieving net-zero carbon ...]]></description><pubDate>Thu, 29 Aug 2024 10:07:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/partner-news-sabio-group-charts-course-to-net-zero-sustainable-future</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2549]]></dc:identifier></item></channel></rss>