﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Mon, 03 Aug 2026 04:17:39 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Back Office &amp; Beyond The Contact Centre</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/back-office-beyond-the-contact-centre</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/back-office-beyond-the-contact-centre" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Quality & Operational Improvement]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Thu, 23 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-quality-operational-improvement</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3032-]]></dc:identifier><ev:startdate>2026-07-23T11:00:00</ev:startdate><ev:enddate>2026-07-23T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: Route 101]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-route-101</link><description><![CDATA[    ]]></description><pubDate>Thu, 16 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-route-101</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2890]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Partnership Principles]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</link><description><![CDATA[ The best partnerships don’t just happen, they are built on trust, shared goals, and a commitment to making things work. 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