﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Tue, 04 Aug 2026 23:45:37 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - AI &amp; Automation</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/ai-automation</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/ai-automation" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: The Manager's New Toolkit: Closing the Action Gap in the AI Era in Partnership with Centrical]]></title><link>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</link><description><![CDATA[ Frontline managers have never had more performance data, and never had less time to act on it. Signals are scattered across QA, WFM, LMS, CRM, and a growing stack of dashboards. Now AI agents are ...]]></description><pubDate>Wed, 01 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2936]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: See the WFM AI Assistant in Action in partnership with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</link><description><![CDATA[  WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decision s 
Spot problems early. Understand the cause. Fix them immediately. 
Managing workforce performance in real time has never ...]]></description><pubDate>Tue, 21 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2991]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS]]></title><link>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</link><description><![CDATA[ Join  Sabio  for a concise, insight-packed webinar on how  Amazon Connect  Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses ...]]></description><pubDate>Wed, 25 Feb 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2960]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: How Automation and AI Empowers Customer Experience at ALZA with CallMiner]]></title><link>https://theforum.social/resource-centre/library/webinar-how-automation-and-ai-empowers-customer-experience-at-alza-with-callminer</link><description><![CDATA[ Discover how ALZA - the largest e commerce company in the Czech Republic, Slovakia, and Hungary - uses CallMiner’s OmniAgent to automate customer interactions and improve customer experience. In ...]]></description><pubDate>Thu, 04 Dec 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-how-automation-and-ai-empowers-customer-experience-at-alza-with-callminer</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2886-]]></dc:identifier><ev:startdate>2025-12-04T12:00:00</ev:startdate><ev:enddate>2025-12-04T13:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Rising Stars]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-rising-stars</link><description><![CDATA[ In this final session of the 2025 Virtual Best Practice Showcase, we’ll be discussing this year’s Rising Stars – ​​​​​​talented professionals who’ve turned being new into a superpower. 

 Through ...]]></description><pubDate>Tue, 12 Aug 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-rising-stars</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2707-]]></dc:identifier><ev:startdate>2025-08-12T11:00:00</ev:startdate><ev:enddate>2025-08-12T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Partnership Principles]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</link><description><![CDATA[ The best partnerships don’t just happen, they are built on trust, shared goals, and a commitment to making things work. Join us to hear a range of inspiring and educational stories from our ...]]></description><pubDate>Tue, 29 Jul 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2706-]]></dc:identifier><ev:startdate>2025-07-29T11:00:00</ev:startdate><ev:enddate>2025-07-29T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Summer Tour Launch: 20 Transformational Innovations Changing the Future of Work]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-summer-tour-launch-20-transformational-innovations-changing-the-future-of-work</link><description><![CDATA[ Join us for an inspiring and insightful webinar celebrating the 20 finalists from this year’s Innovation & Transformation awards. Trailblazers who are redefining workforce planning, customer ...]]></description><pubDate>Tue, 17 Jun 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-summer-tour-launch-20-transformational-innovations-changing-the-future-of-work</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2702-]]></dc:identifier><ev:startdate>2025-06-17T11:00:00</ev:startdate><ev:enddate>2025-06-17T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Ditch the spreadsheets: modernise your front- and back-office planning in partnership with Anaplan]]></title><link>https://theforum.social/resource-centre/library/webinar-ditch-the-spreadsheets-modernise-your-front-and-back-office-planning-in-partnership-with-anaplan</link><description><![CDATA[ Increasing channel complexity, staffing shortages, growing cost pressure, and the rapid rise of AI are pushing front- and back-office operations – especially contact centres – to their limits. Yet, ...]]></description><pubDate>Thu, 30 Jan 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-ditch-the-spreadsheets-modernise-your-front-and-back-office-planning-in-partnership-with-anaplan</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2541-]]></dc:identifier><ev:startdate>2025-01-30T12:00:00</ev:startdate><ev:enddate>2025-01-30T13:00:00</ev:enddate></item></channel></rss>