﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Wed, 26 Aug 2026 05:53:43 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - AI &amp; Automation</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/ai-automation</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/ai-automation" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Turning Insight into Decision Systems]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Wed, 05 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3037-]]></dc:identifier><ev:startdate>2026-08-05T11:00:00</ev:startdate><ev:enddate>2026-08-05T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: The Manager's New Toolkit: Closing the Action Gap in the AI Era in Partnership with Centrical]]></title><link>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</link><description><![CDATA[ Frontline managers have never had more performance data, and never had less time to act on it. Signals are scattered across QA, WFM, LMS, CRM, and a growing stack of dashboards. Now AI agents are ...]]></description><pubDate>Wed, 01 Jul 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-the-managers-new-toolkit-closing-the-action-gap-in-the-ai-era-in-partnership-with-centrical</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2936]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: See the WFM AI Assistant in Action in partnership with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</link><description><![CDATA[  WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decision s 
Spot problems early. Understand the cause. Fix them immediately. 
Managing workforce performance in real time has never ...]]></description><pubDate>Tue, 21 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2991]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS]]></title><link>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</link><description><![CDATA[ Join  Sabio  for a concise, insight-packed webinar on how  Amazon Connect  Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses ...]]></description><pubDate>Wed, 25 Feb 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2960]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: How Automation and AI Empowers Customer Experience at ALZA with CallMiner]]></title><link>https://theforum.social/resource-centre/library/webinar-how-automation-and-ai-empowers-customer-experience-at-alza-with-callminer</link><description><![CDATA[ Discover how ALZA - the largest e commerce company in the Czech Republic, Slovakia, and Hungary - uses CallMiner’s OmniAgent to automate customer interactions and improve customer experience. In ...]]></description><pubDate>Thu, 04 Dec 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-how-automation-and-ai-empowers-customer-experience-at-alza-with-callminer</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2886-]]></dc:identifier><ev:startdate>2025-12-04T12:00:00</ev:startdate><ev:enddate>2025-12-04T13:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Rising Stars]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-rising-stars</link><description><![CDATA[ In this final session of the 2025 Virtual Best Practice Showcase, we’ll be discussing this year’s Rising Stars – ​​​​​​talented professionals who’ve turned being new into a superpower. 

 Through ...]]></description><pubDate>Tue, 12 Aug 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-rising-stars</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2707-]]></dc:identifier><ev:startdate>2025-08-12T11:00:00</ev:startdate><ev:enddate>2025-08-12T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Partnership Principles]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</link><description><![CDATA[ The best partnerships don’t just happen, they are built on trust, shared goals, and a commitment to making things work. Join us to hear a range of inspiring and educational stories from our ...]]></description><pubDate>Tue, 29 Jul 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-partnership-principles</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2706-]]></dc:identifier><ev:startdate>2025-07-29T11:00:00</ev:startdate><ev:enddate>2025-07-29T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Summer Tour Launch: 20 Transformational Innovations Changing the Future of Work]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-summer-tour-launch-20-transformational-innovations-changing-the-future-of-work</link><description><![CDATA[ Join us for an inspiring and insightful webinar celebrating the 20 finalists from this year’s Innovation & Transformation awards. Trailblazers who are redefining workforce planning, customer ...]]></description><pubDate>Tue, 17 Jun 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-summer-tour-launch-20-transformational-innovations-changing-the-future-of-work</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2702-]]></dc:identifier><ev:startdate>2025-06-17T11:00:00</ev:startdate><ev:enddate>2025-06-17T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Ditch the spreadsheets: modernise your front- and back-office planning in partnership with Anaplan]]></title><link>https://theforum.social/resource-centre/library/webinar-ditch-the-spreadsheets-modernise-your-front-and-back-office-planning-in-partnership-with-anaplan</link><description><![CDATA[ Increasing channel complexity, staffing shortages, growing cost pressure, and the rapid rise of AI are pushing front- and back-office operations – especially contact centres – to their limits. Yet, ...]]></description><pubDate>Thu, 30 Jan 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-ditch-the-spreadsheets-modernise-your-front-and-back-office-planning-in-partnership-with-anaplan</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2541-]]></dc:identifier><ev:startdate>2025-01-30T12:00:00</ev:startdate><ev:enddate>2025-01-30T13:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Challenges encountered running a remote/hybrid workforce in partnership with Calabrio]]></title><link>https://theforum.social/resource-centre/library/webinar-challenges-encountered-running-a-remotehybrid-workforce-in-partnership-with-calabrio</link><description><![CDATA[ Join Scott Budding at Calabrio, Kim Baker at L&Q, Leighann Radley at Trainline and Phil Anderson at The Forum for a lively, interactive discussion on; 

 
	 ​​​​​​Top challenges with planning ...]]></description><pubDate>Thu, 21 Sep 2023 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-challenges-encountered-running-a-remotehybrid-workforce-in-partnership-with-calabrio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2131-]]></dc:identifier><ev:startdate>2023-09-21T11:00:00</ev:startdate><ev:enddate>2023-09-21T12:00:00</ev:enddate></item></channel></rss>