2025 Best Practice Guide
Raising Standards
Download 2nd Edition
Download 3rd Edition: Awards Case Studies
My Training
My Account
My Account
Home
Our Community of Members
Our Forums
Professional Planning Forum
Data, Analytics & Insight Forum
Quality & Customer Experience Forum
Strategy & Leadership Forum
Back Office & Digital Forum
Field & Retail Planning Forum
Knowledge Management Forum
Learning & Training Forum
Contact Centre Technology Forum
Getting involved
Becoming a Member
Becoming a Partner Member
Learning Academy
Professional Accreditation
Standards Benchmarking
Professional Services & Consultancy
Benchmark Survey
Events
Calendar
Conferences
2025 #RaisingStandards (Virtual)
2025 #RaisingStandards (In-person)
2026 Customer Strategy & Planning (Virtual)
2026 Customer Strategy & Planning (In-person)
2026 Spring Awards Party
2026 Best Practice Showcase (In-person)
2026 #RaisingStandards (In-person)
Previous Virtual & In-person Conferences
Virtual Network Groups
Leadership Network Group
Assisted Learning Pathways
Upcoming Webinars
On-Demand Webinars
Awards
Awards Entry
2026 Spring Awards Party
Past Winners & Finalists
2025 Awards Winners & Finalists Videos
2024 Awards Winners & Finalists Videos
2023 Awards Winners & Finalists Videos
2022 Awards Winners & Finalists Videos
2021 Awards Winners & Finalists Videos
2020 Awards Winners & Finalists Videos
Forum Fellows
Forum Heroes
Learning Academy
Assisted Learning Pathways
Learning Academy Box Sets
On-Demand Modules
GROW
Upcoming Webinars
On-Demand Webinars
Professional Accreditation
Resource Centre
Library
On-Demand Videos
Best Practice Guides
Partners Directory
Jobs
Whitepapers
Contact Us
Get in touch
Subscribe to News & Updates
Meet the Forum Team
Events
Calendar
Whats coming up
Best Practice Programme
Click on any event below to see more detail and to book your place.
Select month:
Select month
October, 2025
November, 2025
December, 2025
January, 2026
February, 2026
March, 2026
April, 2026
May, 2026
June, 2026
July, 2026
August, 2026
September, 2026
«
October 2025
»
Sun
Mon
Tue
Wed
Thu
Fri
Sat
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
2025 Autumn: #RaisingStandards (Virtual)
14
2025 Autumn: #RaisingStandards (Virtual)
15
2025 Autumn: #RaisingStandards (Virtual)
16
2025 Autumn: #RaisingStandards (Virtual)
17
2025 Autumn: #RaisingStandards (Virtual)
18
19
20
21
22
23
Virtual Network Group For Strategy & Leadership
24
25
26
27
28
29
30
31
1
2
3
4
5
2025 Autumn Conference #RaisingStandards (In-Person)
6
7
8