Membership is your gateway to our professional network 

As champions of best practice and professional development, we are the ‘go-to place’ for innovation in customer operations. Membership gains you access to best practice, learning & development and benchmarking resources, with year round support.

Why The Forum? 
  • Access to independent support and professional expertise.
  • The only organisation for teams benchmarking planning & insight, now including field, branch & back office operations.
  • Our members span many industries, with regional networks across the UK & Ireland.
  • You don’t always have to travel; many resources can be accessed virtually. We can come to you.

Card image cap


Annual membership is a launchpad for individuals and teams, with advice, networking & support.

See more
Card image cap

The Learning Academy & Accreditation

Our innovative, modular learning for all skill levels with over 140+ modules starting at just £45pp.

See more
Card image cap

Standards Benchmarking & Accreditation

Validate your approach, create a roadmap for improvement & learn how other organisations work. 

See more
Card image cap


We offer consultancy, training and discovery to provide a tailored solution to your problem.

See more

Four Professional Communities Of Best Practice

You need never be alone. Join your peers, from all sectors and types of organisation. Keep up to date and learn from best-in-class with networking, best practice benchmarking and learning that is uniquely relevant to your own role.


Join Now

If you would like to know more around membership options or have an informal chat around joining The Forum please contact either:

Dave Vernon - Director
t: 07956 497 800


Karen Hendrie – Engagement Manager
t: 01383 873 260             

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2021 - All Rights Reserved -

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG