Membership is your gateway to our professional network 

As champions of best practice and professional development, we are the ‘go-to place’ for innovation in customer operations. Membership gains you access to best practice, learning & development and benchmarking resources, with year round support.


Why The Forum? 
  • Access to independent support and professional expertise.
  • The only organisation for teams benchmarking planning & insight, now including field, branch & back office operations.
  • Our members span many industries, with regional networks across the UK & Ireland.
  • You don’t always have to travel; many resources can be accessed virtually. We can come to you.

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Best
Practice
Programme

Annual membership is a launchpad for individuals and teams, with advice, networking & support.

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The Learning Academy & Accreditation

Our innovative, modular learning for all skill levels with over 140+ modules starting at just £45pp.

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Standards Benchmarking & Accreditation

Validate your approach, create a roadmap for improvement & learn how other organisations work. 

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Bespoke
Tailored
solutions

We offer consultancy, training and discovery to provide a tailored solution to your problem.

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Four Professional Communities Of Best Practice

You need never be alone. Join your peers, from all sectors and types of organisation. Keep up to date and learn from best-in-class with networking, best practice benchmarking and learning that is uniquely relevant to your own role.

         


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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