Membership is your gateway to our professional network 

Join our innovative, welcoming and independent membership association. Our community of professionals is recognised as the go-to place for best practice in planning, analysis & quality in customer operations. Tailor your membership to meet your personal and business goals.

Why The Forum? 
  • Independent professional expertise, for contact centre, digital, field, back office, branch & retail operations.
  • Understand trends & developments outside of your own organisation, with highly-rated events & networking.
  • Benchmark with your peers, dissect what it takes to implement award-winning innovation. The only benchmarking for planning & insight. 
  • Upskill your teams to engage their colleagues & stakeholders to better meet demands and deliver against business priorities. 
  • Our members span many industries, across Europe, with regional networking events in both the UK & Ireland.
  • You don’t always have to travel. Many resources can be accessed virtually. We can come to you.  
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Annual membership is a launchpad for individuals and teams, with advice, networking & support. Includes free places to our large, popular conferences in April & November, plus other regular events and our online member portal. Flexible, safe environment. Add on services to meet your changing needs and reflect your availability.

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Does most training seem irrelevant or unaffordable? Try our innovative, modular learning for all skill levels. Select from 140+ modules, using methods that won us high recommendation over 20 years. Set up an accredited development plan focussed on what’s important to you, with workshops or webinars (just £45pp).

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Independent accreditation is a ‘license to operate’. Learn from best- in-class with our pioneering standards frameworks for Planning & Insight. Validate your approach, create a roadmap for improvement & gain extraordinary access to learn how others work. Position yourself against the industry & gain recognition for your strengths.

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External experts and a truly bespoke solution. Sometimes you know what you want but not how to do it, or you don’t have the right capabilities or there is an urgent deadline. Whether it’s consultancy, training or discovery, we provide a tailored solution to your problem – not a theory but a practical, sustainable delivery.

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Four Professional Communities Of Best Practice

You need never be alone. Join your peers, from all sectors and types of organisation. Keep up to date and learn from best-in-class with networking, best practice benchmarking and learning that is uniquely relevant to your own role.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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