2025 Best Practice Guide
Raising Standards

The Forum Membership

Your Organisation's Gateway To Our Professional Network

Professional Network

Become a member  
at The Forum

As champions of best practice and professional development, we are the ‘go-to place’ for innovation in customer operations. Membership gains you access to best practice, learning & development and benchmarking resources. 
The Forum Membership

Annual Best Practice Programme

Benefits
Base 
Virtual 
Team 
Corporate 
Unlimited 
Proactive Support from The Forum's Team of Practitioners
Yes
Yes
Yes
Yes
Yes
Access all Virtual Network Groups
Yes
Yes
Yes
Yes
Yes
Member Resource Library Logins
Up to 3
Up to 5
Up to 8
Up to 20
Unlimited
Access to The Forum App*
Up to 3
Up to 5
Up to 8
Up to 20
Unlimited
Spring Conference: Customer Strategy & Planning          (In-person)
1
No
Up to 2
Up to 4
Unlimited**
             (Virtual)
Up to 3
Up to 5
Up to 8
Up to 20
Unlimited
Summer Conference: Best Practice Showcase.                 (In-person)
1
No
Up to 2
Up to 4
Unlimited**
(Virtual)
Up to 3
Up to 5
Up to 8
Up to 20
Unlimited
Autumn Conference: #RaisingStandards                            (In-person)
1
No
Up to 2
Up to 4
Unlimited**
(Virtual)
Up to 3
Up to 5
Up to 8
Up to 20
Unlimited
Internal Learning Academy
No
No
No
No
Yes
Standards Benchmarking
No
No
No
No
Yes
Cost +VAT
£2,995 
£2,995
£5,750
£9,995
£20,000
*A one-off fee of £2.99 will be charged to the individual signing up to The Forum App (usually £2.99 a month/£35.88 per year) . This protects the app from bots, algorithms and advertising and ensures a safe environment for the community. The individual user will then receive a voucher to make the app free to them for the duration of your organisation’s membership.
** Subject to venue capacity
The Forum Membership

Whats included?

Benefits
Base Membership
Proactive Support from The Forum's Team of Practitioners
Access to all Virtual Network Groups
1x Spring Conference: Customer Strategy & Planning (In-person)
Up to 3x Spring Conference: Customer Strategy & Planning (Virtual)
1x Summer Conference: Best Practice Showcase (In-person)
Up to 3x Summer Conference: Best Practice Showcase (Virtual)
1x Autumn Conference: Raising Standards (In-person)
Up to 3x Autumn Conference: Raising Standards (Virtual)
3x Member Resource Portal Access
3x Access to The Forum App*
Member price £2,995 +VAT
Virtual Membership
Proactive Support from The Forum's Team of Practitioners
Access to all Virtual Network Groups
Up to 5x Spring Conference: Customer Strategy & Planning (Virtual)
Up to 5x Summer Conference: Best Practice Showcase (Virtual)
Up to 5x Autumn Conference: Raising Standards (In-person)
 Up to 5x Member Resource Portal Passes
Up to 5x Access to The Forum App*
Member price £2,995 +VAT
Team Membership
Proactive Support from The Forum's Team of Practitioners
Access to all Virtual Network Groups
Up to 2x Spring Conference: Customer Strategy & Planning (In-person)
Up to 8x Spring Conference: Customer Strategy & Planning (Virtual)
Up to 2x Summer Conference: Best Practice Showcase (In-person)
Up to 8x Summer Conference: Best Practice Showcase (Virtual)
Up to 2x Autumn Conference: Raising Standards (In-person)
Up to 8x Autumn Conference: Raising Standards (Virtual)
Up to 8x Member Resource Portal Passes
Up to 8x Access to The Forum App*
Member price £5,750 +VAT
Corporate Membership
Proactive Support from The Forum's Team of Practitioners
Access to all Virtual Network Groups
Up to 4x Spring Conference: Customer Strategy & Planning (In-person)
Up to 20x Spring Conference: Customer Strategy & Planning (Virtual)
Up to 4x Summer Conference: Best Practice Showcase (In-person)
Up to 20x Summer Conference: Best Practice Showcase (Virtual)
Up to 4x Autumn Conference: Raising Standards (In-person)
Up to 20x Autumn Conference: Raising Standards (Virtual)
Up to 20x  Member Resource Portal Passes
Up to 20x  Access to The Forum App*
Member price £9,995 +VAT
Corporate Unlimited
Proactive Support from The Forum's Team of Practitioners
Access to all Virtual Network Groups
Unlimited Spring Conference: Customer Strategy & Planning (In-person)**
Unlimited Spring Conference: Customer Strategy & Planning (Virtual)
Unlimited Summer Conference: Best Practice Showcase (In-person)**
Unlimited Summer Conference: Best Practice Showcase (Virtual)
Unlimited Autumn Conference: Raising Standards (In-person)**
Unlimited Autumn Conference: Raising Standards (Virtual)
Unlimited Member Resource Portal Passes
Unlimited Access to The Forum App*
Internal Leraning Academy
Standards Benchmarking
Member price £20,000 +VAT
*A one-off fee of £2.99 will be charged to the individual signing up to The Forum App (usually £2.99 a month/£35.88 per year) . This protects the APP from BOTS, Algorithms and Advertising and ensures a safe environment for the community. The individual user will then receive a voucher to make the APP free to them for the duration of your organisation’s membership.
** Subject to venue capacity
Innovation

Why The Forum?

Membership is your gateway to a community of professionals and provides access to The Forum’s programmes and services. Understand trends & developments across the industry, benchmark with your peers, dissect what it takes to implement award-winning innovation. 

Up skill your teams to engage their colleagues & stakeholders to better meet demands and deliver against vital organisational priorities. We can tailor our approach to suit your requirements.

Best thing about The Forum Membership

"The sense of community and no fear of failure. Always something to learn from someone 
or pass on learnings to other"
"Great insight from peer-to-peer conversations 
 sharing of best practice as well as 
lessons learnt etc."
"Having experts we can turn to for support."
"Being able to speak to  other organisations that face similar challenges."
Professional

Communities of Best Practice

You need never be alone. Join your peers, from all sectors and types of organisation. Keep up to date and learn from best-in-class with networking, best practice benchmarking and learning that is uniquely relevant to your own role.
Raising Standards

Key benefits

      • Proactive Support from a Team of Practitioners: Our professional community is recognised as the ‘go-to place’ for innovation in customer operations that not only offers access to best practice and learning but gives “hands on” assistance through membership from our team of practitioners who have skills right across customer operations. As part of your membership with The Forum you will receive regular virtual meetings with our team of practitioners offering support on challenges you are facing within planning, insight, or quality. With a combined experience of over 100 years of experience in customer operations in our leadership and specialist team we are there to deal with any query or challenge and if we don’t have the answer, we have the community over 150 members to reach out to.
      • Three annual conferences: The Forum holds three key conferences taking place in the spring, summer, autumn, and whilst each has a different focus all are committed to 2 things - collaboration and learning. All our conferences are round table events giving the opportunity to network, discuss and collaborate with people from outside of your organisation in an inclusive, safe, and welcoming environment of our community. 
      • Spring: Customer Strategy and Planning. Learn WHY we need to keep “Raising Standards in Customer Operations"
        Our flagship Conference takes place in April for the in-person event with a week of virtual activity taking place in May. This highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.
      • Summer: Best Practice Showcase. Learn WHAT our award finalists are doing to keep “Raising Standards in Customer Operations”
        This conference takes place in June for both the In person and virtual events and offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.
      • Autumn: Raising Standards. Learn HOW our community is applying “Best Practice”
        This conference takes place every November for the in-person event with a week of virtual activity taking place in October. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
      • Virtual Network: Attend our virtual network groups, learn from other member's challenges and successes, contribute to the discussion whilst building your personal network and explore new ideas with like-minded professionals.
      • Virtual Leadership Network: This offers access to our small invite only Leadership Group, the group is kept deliberately small to allow us to facilitate deep discussions. Meet business leaders and gain great insight into what other member's challenges and plans have been.
      • Best Practice Guide: Published annually this guide is packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice. 
      Join the community

      Join now

      If you would like to know more around membership options or have an informal chat around joining The Forum please contact either:
      Dave Vernon - Director of Membership & Best Practice
      t: 07956 497 800

      or

      The Forum – Advice
      t: 0333 123 5960

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