Virtual Technology Network Groups

Our professional community is a unique, safe place to meet, share best practice and learn. 

“It’s your responsibility to own your own learning, it’s our responsibility to make learning easy.”

Virtual Technology Network Groups are the place to discuss your challenges and explore new ideas with like-minded professionals.
 
You may attend all sessions, or share these across your team and organisation. All sessions will be recorded, so if you register you can access the recording. Each quarter, these sessions will provide an update on the latest trends and an opportunity to hear new ideas and solutions. Technology Network Groups are open to everyone (non-members for a taster period).
Tuesday 29th Sept, 14:00
Amazon Connect Contact Centre and Workforce Engagement
This group will discuss WFM, Quality, Routing, AI, IVR, Engagement Analytics and Reporting functionality within the Amazon Connect platform. 
The agenda will be set by the delegates within this group.
Thursday 3rd Sept, 14:00
Genesys Contact Centre Platform
This group will discuss IVR, Routing, AI and Reporting functionality within the Genesys platform. 
The agenda will be set by the delegates within this group.
Wednesday 2nd Sept, 11:00
Genesys Workforce Engagement
This group will discuss WFM, Quality and Engagement Analytics functionality within the Genesys platform. 
The agenda will be set by the delegates within this group.
Wednesday 23rd Sept, 14:00
NICE CX One Contact Centre and Workforce Engagement
This group will discuss WFM (CX One and IEX), Quality, Routing, AI, Engagement Analytics, IVR and Reporting functionality within the NICE CX One platform. 
The agenda will be set by the delegates within this group. 
Wednesday 30th Sept, 11:00
Verint
This group will discuss WFM, Quality and Performance Management functionality within the Verint platform. 
The agenda will be set by the delegates within this group.