Strength in Numbers
The Value of Community

Welcome To The Forum

Raising Standards in Customer Operations. Established in 2000, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We are an independent and trusted space for learning and sharing, proud to welcome members into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.

Communities of Best Practice

You need never be alone. Join your peers, from all sectors and types of organisation. Keep up to date and learn from best-in-class with networking, best practice benchmarking and learning that is uniquely relevant to your own role.
Getting involved

Learn more

Join our innovative, welcoming and independent membership association. Our community of professionals is recognised as the go-to place for best practice in planning, analysis & quality in customer operations. Tailor your membership to meet your personal and business goals.
Our annual programme of activity combines the very  
best of virtual and face-to-face

Learning Academy 
&  Individual 
Our innovative, modular learning for all skill levels with over 40+ modules starting at just £45pp.

Standards Benchmarking 
& Organisation 
Validate your approach, create a roadmap for improvement & learn how other organisations work

 Services & 
We offer consultancy, training and discovery to provide a tailored solution to your problem

Join the community

Join now

If you would like to know more around membership options or have an informal chat around joining The Forum please contact either:
Karen Hendrie – Engagement Manager
t: 07746 929549 

Dave Vernon - Director
t: 07956 497 800

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