Welcome To The Forum

Raising Standards in Customer Operations. Established in 2000, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We are an independent and trusted space for learning and sharing, proud to welcome members into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.

Communities of Best Practice

You need never be alone. Join your peers, from all sectors and types of organisation. Keep up to date and learn from best-in-class with networking, best practice benchmarking and learning that is uniquely relevant to your own role.
Getting involved

Learn more

Join our innovative, welcoming and independent membership association. Our community of professionals is recognised as the go-to place for best practice in planning, analysis & quality in customer operations. Tailor your membership to meet your personal and business goals.
Annual Best Practice Programme of virtual and 
in-person activities

Learning Academy 
&  Individual 
Flexible on-demand 
learning modules for all 
levels and skills

Standards Benchmarking 
& Organisation 
Validate your approach, create a roadmap for improvement & learn how other organisations work

 Services & 
We offer consultancy, training and discovery to provide a tailored solution to your problem

Join the community

Join now

If you would like to know more around membership options or have an informal chat around joining The Forum please contact either:
Dave Vernon - Director of Membership & Best Practice
t: 07956 497 800


The Forum – Advice
t: 0333 123 5960 

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