Standards Accreditation

Join us on a journey of improvement and accreditation for Planning, Insight & Quality. Partner to share information, with unique access to see how other teams work and study what others do.

  • Our standards focus on best practice and strategic opportunities, not just metrics
  • Peer review groups with fellow pioneers helps you collaborate, to raise standards and implement strategy 
  • Compare processes & practices and focus on the areas that matter most for you
  • Strive for continuous improvement, not quick fixes, where the ‘best get better’
  • Position yourself in the industry and review the design of your operating model
  • Track progress year-on-year on key benchmarks using our detailed standards framework
  • Objective evidence to share with internal stakeholders and influencers 

Members who are part of Standards Accreditation


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
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Birdhall Lane,
Stockport, SK3 0XA

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