Standards Accreditation

Join us on a journey of improvement and accreditation for Planning, Insight & Quality. Partner to share information, with unique access to see how other teams work and study what others do.

  • Our standards focus on best practice and strategic opportunities, not just metrics
  • Compare processes & practices and focus on the areas that matter most for you
  • Strive for continuous improvement, not quick fixes, where the ‘best get better’
  • Position yourself in the industry and review the design of your operating model
  • Objective evidence to share with internal stakeholders and influencers 

Standards Accreditation

  • Access to all Standards Accreditation Framework documentation
  • Self-paced self-assessment process to ensure maximum learning
  • Access to samples of previous assessments
  • Join the peer panel and assess other members
  • Track year on year progress
  • Become a formally Accredited organisation

To join the “Standards Accreditation” program a fee of £5500 + Vat is payable for the accreditation framework, process and outputs. 

This annual programme is designed for you to gain and then maintain Accreditation, tracking year-on-year progress with the benefit of an external perspective. Accreditation status remains in place for a maximum of 3 years, after this time the “Standards Accreditation” program will need to be restarted. 

A physical and virtual plaque/accreditation mark will be distributed to your organisation to confirm the period of accreditation.

Discovery Diagnostic 

  • This is a one-off assessment to be completed at pace (usually 1 week)
  • Full playback on performance against the Standards framework
  • Roadmap report for improvement delivered.
  • No formal accreditation received.

The fee for a “Discovery Diagnostic” is £3500+VAT for members.

The Forum will utilise the “Standards Accreditation” framework and assess your business rather than a self-assessment with Forum input. No accreditation is given for this process.

If you would like to know more and have an informal chat contact either:

Dave Vernon 
t: 07956 497 800


Phil Anderson
t: 01772 797 138

Members who are part of Standards Accreditation


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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Customer Strategy & Planning 2021
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