﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Tue, 25 Aug 2026 14:39:06 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Data, Analytics &amp; Insight</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/data-analytics-insight</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/data-analytics-insight" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Virtual Best Practice Showcase – Turning Insight into Decision Systems]]></title><link>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</link><description><![CDATA[ The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what ...]]></description><pubDate>Wed, 05 Aug 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/virtual-best-practice-showcase-turning-insight-into-decision-systems</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-3037-]]></dc:identifier><ev:startdate>2026-08-05T11:00:00</ev:startdate><ev:enddate>2026-08-05T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar - The Harrods Story: What It Really Took to Turn Data into Excellence in Partnership with Calabrio]]></title><link>https://theforum.social/resource-centre/library/webinar-the-harrods-story-what-it-really-took-to-turn-data-into-excellence-in-partnership-with-calabrio</link><description><![CDATA[ We’re excited to invite you to something truly special. 

 Join  Calabrio   for an exclusive webinar on 20th May at 12pm, where we’ll go behind the scenes with  Harrods , one of the world’s most ...]]></description><pubDate>Wed, 20 May 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-the-harrods-story-what-it-really-took-to-turn-data-into-excellence-in-partnership-with-calabrio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2993]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: From Insight to Impact: How IGLU Is Using Quality & Analytics to Drive Operational Performance in partnership with Calabrio & Business Systems]]></title><link>https://theforum.social/resource-centre/library/webinar-from-insight-to-impact-how-iglu-is-using-quality-analytics-to-drive-operational-performance-in-partnership-with-calabrio-business-systems</link><description><![CDATA[ Operational leaders are under increasing pressure to improve performance, maintain service quality and demonstrate measurable impact - all while managing rising demand and increasing complexity ...]]></description><pubDate>Fri, 24 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-from-insight-to-impact-how-iglu-is-using-quality-analytics-to-drive-operational-performance-in-partnership-with-calabrio-business-systems</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2965]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: See the WFM AI Assistant in Action in partnership with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</link><description><![CDATA[  WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decision s 
Spot problems early. Understand the cause. Fix them immediately. 
Managing workforce performance in real time has never ...]]></description><pubDate>Tue, 21 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2991]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS]]></title><link>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</link><description><![CDATA[ Join  Sabio  for a concise, insight-packed webinar on how  Amazon Connect  Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses ...]]></description><pubDate>Wed, 25 Feb 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2960]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Volatility as the New Normal: Mastering Forecasting, Scheduling & Performance in Modern Call Centres in Partnership with NiCE]]></title><link>https://theforum.social/resource-centre/library/webinar-volatility-as-the-new-normal-mastering-forecasting-scheduling-performance-in-modern-call-centres-in-partnership-with-nice</link><description><![CDATA[ In today’s dynamic contact centre environment, volatility isn’t an exception—it’s the rule. Fluctuating demand, evolving customer and employee expectations, make traditional planning approaches ...]]></description><pubDate>Thu, 15 Jan 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-volatility-as-the-new-normal-mastering-forecasting-scheduling-performance-in-modern-call-centres-in-partnership-with-nice</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2834-]]></dc:identifier><ev:startdate>2026-01-15T12:00:00</ev:startdate><ev:enddate>2026-01-15T13:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Webinar: Unwrapping Contact Centre Insights with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar-unwrapping-contact-centre-insights-with-sabio</link><description><![CDATA[ Many organisations using contact centre platforms only realise a fraction of their data’s potential, relying on native dashboards that often lead to siloed insights, limited customisation and manual ...]]></description><pubDate>Thu, 27 Nov 2025 09:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-unwrapping-contact-centre-insights-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2899-]]></dc:identifier><ev:startdate>2025-11-27T12:00:00</ev:startdate><ev:enddate>2025-11-27T12:30:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: Verint]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-verint-50</link><description><![CDATA[    
  ]]></description><pubDate>Mon, 13 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-verint-50</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2879]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Opening Keynote #RaisingStandards]]></title><link>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</link><description><![CDATA[    ]]></description><pubDate>Mon, 13 Oct 2025 09:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2841]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Aligning People and Planning: Smarter Scheduling for Happier Agents in Partnership with Calabrio]]></title><link>https://theforum.social/resource-centre/library/webinar-aligning-people-and-planning-smarter-scheduling-for-happier-agents-in-partnership-with-calabrio</link><description><![CDATA[ In today’s contact centers, scheduling is no longer just about filling shifts, it’s about empowering people, building flexibility, and creating an environment where agents feel engaged and ...]]></description><pubDate>Thu, 11 Sep 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-aligning-people-and-planning-smarter-scheduling-for-happier-agents-in-partnership-with-calabrio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2808-]]></dc:identifier><ev:startdate>2025-09-11T11:00:00</ev:startdate><ev:enddate>2025-09-11T12:00:00</ev:enddate></item></channel></rss>