﻿<?xml version="1.0" encoding="utf-8"?><!--RSS Genrated: Tue, 04 Aug 2026 23:47:01 GMT--><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:ev="http://purl.org/rss/1.0/modules/event/"><channel><title>theforum.social - Data, Analytics &amp; Insight</title><link>https://theforum.social:443/resource-centre/library/rss/category/2773/data-analytics-insight</link><atom:link href="https://theforum.social:443/resource-centre/library/rss/category/2773/data-analytics-insight" rel="self" type="application/rss+xml" /><description>RSS document</description><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar - The Harrods Story: What It Really Took to Turn Data into Excellence in Partnership with Calabrio]]></title><link>https://theforum.social/resource-centre/library/webinar-the-harrods-story-what-it-really-took-to-turn-data-into-excellence-in-partnership-with-calabrio</link><description><![CDATA[ We’re excited to invite you to something truly special. 

 Join  Calabrio   for an exclusive webinar on 20th May at 12pm, where we’ll go behind the scenes with  Harrods , one of the world’s most ...]]></description><pubDate>Wed, 20 May 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-the-harrods-story-what-it-really-took-to-turn-data-into-excellence-in-partnership-with-calabrio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2993]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: From Insight to Impact: How IGLU Is Using Quality & Analytics to Drive Operational Performance in partnership with Calabrio & Business Systems]]></title><link>https://theforum.social/resource-centre/library/webinar-from-insight-to-impact-how-iglu-is-using-quality-analytics-to-drive-operational-performance-in-partnership-with-calabrio-business-systems</link><description><![CDATA[ Operational leaders are under increasing pressure to improve performance, maintain service quality and demonstrate measurable impact - all while managing rising demand and increasing complexity ...]]></description><pubDate>Fri, 24 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-from-insight-to-impact-how-iglu-is-using-quality-analytics-to-drive-operational-performance-in-partnership-with-calabrio-business-systems</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2965]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: See the WFM AI Assistant in Action in partnership with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</link><description><![CDATA[  WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decision s 
Spot problems early. Understand the cause. Fix them immediately. 
Managing workforce performance in real time has never ...]]></description><pubDate>Tue, 21 Apr 2026 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar160see-the-wfm-ai-assistant-in-action-in-partnership-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2991]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS]]></title><link>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</link><description><![CDATA[ Join  Sabio  for a concise, insight-packed webinar on how  Amazon Connect  Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses ...]]></description><pubDate>Wed, 25 Feb 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/sabios-vendor-spotlight-series-transform-workforce-planning-with-amazon-fcs</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2960]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Volatility as the New Normal: Mastering Forecasting, Scheduling & Performance in Modern Call Centres in Partnership with NiCE]]></title><link>https://theforum.social/resource-centre/library/webinar-volatility-as-the-new-normal-mastering-forecasting-scheduling-performance-in-modern-call-centres-in-partnership-with-nice</link><description><![CDATA[ In today’s dynamic contact centre environment, volatility isn’t an exception—it’s the rule. Fluctuating demand, evolving customer and employee expectations, make traditional planning approaches ...]]></description><pubDate>Thu, 15 Jan 2026 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-volatility-as-the-new-normal-mastering-forecasting-scheduling-performance-in-modern-call-centres-in-partnership-with-nice</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2834-]]></dc:identifier><ev:startdate>2026-01-15T12:00:00</ev:startdate><ev:enddate>2026-01-15T13:00:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Webinar: Unwrapping Contact Centre Insights with Sabio]]></title><link>https://theforum.social/resource-centre/library/webinar-unwrapping-contact-centre-insights-with-sabio</link><description><![CDATA[ Many organisations using contact centre platforms only realise a fraction of their data’s potential, relying on native dashboards that often lead to siloed insights, limited customisation and manual ...]]></description><pubDate>Thu, 27 Nov 2025 09:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-unwrapping-contact-centre-insights-with-sabio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2899-]]></dc:identifier><ev:startdate>2025-11-27T12:00:00</ev:startdate><ev:enddate>2025-11-27T12:30:00</ev:enddate></item><item><dc:creator><![CDATA[Leanne McNamee]]></dc:creator><title><![CDATA[Technology Showcase: Verint]]></title><link>https://theforum.social/resource-centre/library/technology-showcase-verint-50</link><description><![CDATA[    
  ]]></description><pubDate>Mon, 13 Oct 2025 11:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/technology-showcase-verint-50</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2879]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Opening Keynote #RaisingStandards]]></title><link>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</link><description><![CDATA[    ]]></description><pubDate>Mon, 13 Oct 2025 09:30:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/opening-keynote-raisingstandards</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2841]]></dc:identifier></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[Webinar: Aligning People and Planning: Smarter Scheduling for Happier Agents in Partnership with Calabrio]]></title><link>https://theforum.social/resource-centre/library/webinar-aligning-people-and-planning-smarter-scheduling-for-happier-agents-in-partnership-with-calabrio</link><description><![CDATA[ In today’s contact centers, scheduling is no longer just about filling shifts, it’s about empowering people, building flexibility, and creating an environment where agents feel engaged and ...]]></description><pubDate>Thu, 11 Sep 2025 11:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/webinar-aligning-people-and-planning-smarter-scheduling-for-happier-agents-in-partnership-with-calabrio</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2808-]]></dc:identifier><ev:startdate>2025-09-11T11:00:00</ev:startdate><ev:enddate>2025-09-11T12:00:00</ev:enddate></item><item><dc:creator><![CDATA[ ]]></dc:creator><title><![CDATA[2025 Best Practice Showcase: Rising Stars]]></title><link>https://theforum.social/resource-centre/library/2025-best-practice-showcase-rising-stars</link><description><![CDATA[ In this final session of the 2025 Virtual Best Practice Showcase, we’ll be discussing this year’s Rising Stars – ​​​​​​talented professionals who’ve turned being new into a superpower. 

 Through ...]]></description><pubDate>Tue, 12 Aug 2025 12:00:00 GMT</pubDate><guid>https://theforum.social/resource-centre/library/2025-best-practice-showcase-rising-stars</guid><dc:identifier><![CDATA[1b1d67d1-4bbb-448d-9bb4-905332fcc0d2-2707-]]></dc:identifier><ev:startdate>2025-08-12T11:00:00</ev:startdate><ev:enddate>2025-08-12T12:00:00</ev:enddate></item></channel></rss>