Read the full case study
See how the quality of analysis, planning and engagement drove success in implementing new working patterns for everyone, in one of the biggest people changes esure has ever completed.
This is a better place to work, because of bold changes, part of a wider wellbeing strategy in a business facing major digital transformation. This started from deep, comprehensive analysis of customer demand and people’s needs. A blue-print that many can learn from, fairness and consistency were at the heart of this. Just six full time and three part time patterns now meet diverse needs and provide flexible cover. Exceptional communication engaged colleagues in understanding what this carefully balanced set of options meant for them. As a result, everyone making selections gained their first choice, working with others on individual agreements. The planning team gained buy-in from the top, working with HR & occupational health as well as colleagues at all levels. NPS is up eight points, speed to answer has reduced and costs are down.
Results year on year
- Over 90% of advisors used the portal to get their first choice of shift
- Employee engagement scores rose 8 points
- £125k savings in overtime
- NPS scores increased by 8 points
- Attrition reduced by c.8%
Who is the audience for this case study? How is this an example of excellence?
- A fantastic resource for anyone looking to introduce people-friendly lifestyle shifts and support colleague well-being. Any team could learn from this – big or small
- This will be hugely appealing to any Planner, Manager or HR professional looking to transform their approach to resourcing from a colleague experience perspective
First Published in the 2019 Best Practice Guide