The Central Hub operates as the brain of on the day process and action within the Customer Contract area of Virgin Media. The team supports Virgin Media's largest division, network of 14 contact centres, 7 on and 7 offshore; and a total of 6500 agents, supporting voice, digital and back office channels. They manage the dialler and all system and building impacts which might affect the day

• The Central Hub means that Real-Time are now an all-seeing eye across the business
• Controlling all resource both human and technology to maximise customer experience