Member Resources & Library

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Leadership Discussion Part 3: Technology

What technology is required and what is currently missing to support the future working environment?

Scottish Gas Awards Case Study 2011: Smart planning clears the winter peaks

Learn how Scottish Gas manages peak winter demand with reduced staffing and overtime costs, by planning flexibility agreements from across business functions.

North Warickshire Borough Council Awards Case Study 2008: Customer service on a shoe-string

How service is about attitudes and relationships rather than big investments at North Warwickshire Borough Council.

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