2025 Autumn: #RaisingStandards
(Virtual)

Learn HOW you can apply “Best Practice”

13th - 17th October 2025

Online conference

Our practitioner-led 
annual conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
Gold Sponsor
Agenda

2025 Autumn: #RaisingStandards

Monday 13th Oct
Tuesday 14th Oct
Wednesday 15th Oct
Thursday 16th Oct
Friday 17th Oct
09:30
Keynote
Keynote
 Keynote
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
10:30
Opening Keynote
Workshop
Workshop
Workshop
Workshop
Hear from The Forum or our members as we begin a week of learning and sharing. 45mins
Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins
12:30
Technology Showcase
Technology Showcase
Technology Showcase
Technology Showcase
Endnote
Hear from our Gold Sponsor Verint as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from The Forum or our members as we wrap up a week of learning and sharing 45mins
13:30
Technology Showcase
Workshop
Workshop
Workshop
Hear from one of our partners as they share new ideas. 45mins
Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins 
Join this session with thought leadership and open discussion. 60mins
15:00
Workshop
Interactive Keynote
Workshop
Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins
Join this session with thought leadership and open discussion. 60mins
Conference Agenda

Autumn Conference #RaisingStandards

Monday 14th Oct
09.30
Opening Keynote
Hear from The Forum or our members as we begin a week of learning and sharing. 45mins
10.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
13:30
Technology Showcase
Hear from one of our partners as they share new ideas.. 45mins
14:30
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
Tuesday 15th October
09:30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion.90mins
12:30
Technology Showcase
Hear from our Gold Sponsor Verint as they share new ideas.. 45mins
13:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
14:30
Workshop
Join this session with thought leadership and open discussion. 90mins
Wednesday 16th October
09:30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
13:30
Technology Keynote
Hear from one of our partners as they share new ideas. 45mins
14:30
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
Thursday 17th October
09:30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
14:30
Workshop
Join this session with thought leadership and open discussion. 90mins
Friday 18th October
09:30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
12:30
Endnote
Hear from The Forum or our members on a key topic. 45mins

Speakers

Phil Anderson
Executive Director
The Forum
Alison Conaghan
Customer Operations Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Prices & Booking

Places are free to members using member places in line with the level of membership. Extra places for each event can be purchased at £625 +VAT for in-person and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2025 Autumn: #RaisingStandards conferences or email events@theforum.social.