2025 Best Practice Guide
Raising Standards

2026 Summer Best Practice Showcase 
(In-person)

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”

Tuesday 16th June 2026, Queens Hotel, Leeds

Showcasing the very 
best in the industry

This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

Outline Agenda

Best Practice Showcase

09:30
Opening Keynote
The Forum Awards 2025
Hear from The Forum Team as they share their insights from this year's awards. 
10:45
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation from Verint on a key topic.
11:15
Showcases
Innovation & Transformation
12:30
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute presentation from Calabrio on a key topic.
13:30
Showcases
Partnerships 1
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Showcase and Panel Discussion
Partnerships 2
15:45
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.
16:00
Conference Close
Conference Agenda

Community Conference

08:30
Registration Opens
09:30
Opening Keynote
The Forum Awards 2025
Hear from The Forum Team as they share their insights from this year's awards. 
10:45
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
10:45
Forum Focus
11:15
Showcases
Innovation & Transformation
12:30
Forum Focus
Join this 20-minute presentation from Calabrio on a key topic.
12:30
Networking Lunch
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
13:30
Showcases
Partnerships 1
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Showcases
Partnerships 2
15:45
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.
16:00
Conference ends

Speakers

Phil Anderson
CEO
The Forum
Alison Conaghan
Customer Operations Specialist
The Forum
Chris Rainsforth
Director of Learning & Innovation
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director of Membership &
 Best Practice
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Venue

Queens Hotel
New Station Street, 
City Square, 
Leeds
 LS1 1PJ

The post codes to the nearest car parks to the hotel are:

- LS1 4HT: NCP short or long stay at Leeds Rail Station  
- LS1 4AG: Q-Park Sovereign Square   

20% discount rate for our guests with NCP Short Stay at Leeds Rail Station car park. Your ticket must be validated in their office inside the train station, which is open 24hrs.

30% discount for parking at Q-Park Sovereign Square with code QHSS30 by booking directly via their website.

Prices & Booking

Places are free to members using member places in line with the level of membership. Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins.. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2026 Summer Best Practice Showcase conferences or email events@theforum.social.