Contact Centre Technology Forum

Our Contact Centre Technology Forum is here to support professionals with a focus in this area. We have Network Groups, Training and articles specifically tailored to your needs. See the links below for more information. 

Our professional community is a unique, safe place to meet and share best practice. Join our network groups to discuss your challenges and explore new ideas with like-minded professionals who are focussing on Technology.

Book up for Assisted Learning Pathways, Box Sets or Modules and invest in your learning across key areas of planning, quality and insight.

See our library of articles to keepup-to-date with developments in key areas for strategy & leadership, from technology or planning to insight or customer experience. Resources for everyone and further materials when you use your member login.

Gain external recognition for your hard work, recognising those who are leading the way. We help raise standards in many types of customer operations, including a focus on technology partnerships.

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If you would like to know more around our Forums or have an informal chat around joining The Forum please contact either:
The Forum – Advice
t: 0333 123 5960

Dave Vernon - Director of Membership & Best Practice
t: 07956 497 800