The Forum App

We are excited to introduce our new Forum Community App, which allows you to connect with like-minded industry professionals. The App is your trusted space for learning and sharing in a thriving and active community.

There's a wealth of free resources from Best Practice Guide's, live events, knowledge articles and categorised networking groups to help you learn, share and transform.


The Forum App costs just £2.99* per month and is free from bots, algorithms and adverts - this is a safe environment for you to share challenges, support one another and ultimately improve.

*For individuals who are part of an organisation that has a membership with the Forum a one-off fee of £2.99 will be charged to the initial sign up to The Forum App (usually £2.99 a month/£35.88 per year). You will then receive an email with instructions on how to make the APP free for the duration of your organisation’s membership. 

If you don't have a mobile compatible device you can download through the browser version here


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2021 - All Rights Reserved -

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG