2025 Best Practice Guide
Raising Standards

The Forum Awards

Recognise, Acknowledge & Celebrate

Enter these awards in three easy steps and gain recognition for all your hard work. 

  • Choose the category you want to enter and click on the link below to capture a few contact details (5 mins)
  • We will then invite you to make a short online presentation (15 mins), with some follow up questions if needed. We can assist, if this would help you. 
  • If shortlisted, you will get time to talk more with judges in January or February next year. Take a look at the Awards Information pack for further details.

Closing Dates: 30th October for registrations and 13th December for receiving videos.

Download the guidance pack

    Innovation & Transformation

    Team 
    Best Practice

    Partnership
    Award

    Individual
    Award

    Recognition for change in the business and culture
    A tangible step-change in working practices or performance
    Can you showcase embedded or pioneering approaches?
    Collaboration and alignment across functions
    Demonstrable results, with a clear before and after impact
    Recognition for planning, insight, quality or other teams
    Progressive, sustained benefits in working practices/performance
    Can you showcase embedded or pioneering approaches?
    Role model behaviour and trusted business partner
    Engaging and positively influencing stakeholders
    Recognition for technology or outsource partnerships
    An opportunity to raise the profile of both brands
    Do you role model a strategic supplier and client partnership?
    Best practice implementation and support 
    Demonstrable results, with a clear before and after impact
    Recognition for individual managers, analysts, coaches. 
    For rising stars in planning, insight, quality or improvement teams
    Open to all, with either established or developing skills
    Do you role model a positive attitude and approach?
    Show how you have made a difference in your operation

    Innovation & Transformation

    Recognition for change in the business and culture
    A tangible step-change in working practices or performance
    Can you showcase embedded or pioneering approaches?
    Collaboration and alignment across functions
    Demonstrable results, with a clear before and after impact

    Team Best 
    Practice

    Recognition for planning, insight, quality or other teams
    Progressive, sustained benefits in working practices/performance
    Can you showcase embedded or pioneering approaches?
    Role model behaviour and trusted business partner
    Engaging and positively influencing stakeholders

    Supplier 
    & Client

    Recognition for technology or outsource partnerships
    An opportunity to raise the profile of both brands
    Do you role model a strategic supplier and client partnership?
    Best practice implementation and support 
    Demonstrable results, with a clear before and after impact

    Individual
    Awards

    Recognition for individual managers, analysts, coaches. 
    For rising stars in planning, insight, quality or improvement teams
    Open to all, with either established or developing skills
    Do you role model a positive attitude and approach?
    Show how you have made a difference in your operation

    Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work this year. At the end of the programme join us for our prestigious awards gala and celebrate with your team. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

    Recognise Success

    Enter now

    If you would like some advice or guidance on our awards programme please contact either:
    The Forum – Awards
    t: 0333 123 5960
     
    or

    Dave Vernon - Director
    t: 07956 497 800