The Forum Awards - Recognise, acknowledge & celebrate

Enter these awards in three easy steps and gain recognition for all your hard work. 

  1. Choose the category you want to enter and click on the link below to capture a few contact details (5 mins)
  2. We will then invite you to make a short online presentation (20 mins), with some follow up questions if needed. We can assist, if this would help you.  
  3. If shortlisted, you will get time to talk more with judges in Jan or Feb next year. Take a look at the Awards Information pack for further details. 

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Recognition for change in the business and culture

A tangible step-change in working practices or performance

Can you showcase embedded or pioneering approaches?

Collaboration and alignment across functions

Demonstrable results, with a clear before and after impact

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Recognition for planning, insight, quality or other teams

Progressive, sustained benefits in working practices/performance

Can you showcase embedded or pioneering approaches?

Role model behaviour and trusted business partner

Engaging and positively influencing stakeholders

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Recognition for technology or outsource partnerships

An opportunity to raise the profile of both brands

Do you role model a strategic supplier and client partnership?

Best practice implementation and support with demonstrable results and benefits

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Recognition for individual managers, analysts, coaches or rising stars in planning, insight, quality or improvement teams

Open to all, with either established or developing skills

Do you role model a positive attitude and approach?

Show how you have made a difference in your operation

Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work this year. At the end of the programme join us for our prestigious awards gala and celebrate with your team. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

Enter now by clicking the entry link for one of the categories above. You can see videos from our 2021 winners and finalists here. To discuss your options further call us on 0333 123 5960

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As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

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