The Forum Awards - Recognise, acknowledge & celebrate

Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work this year. At the end of the programme join us for our prestigious awards gala and celebrate with your team. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

The Forum Awards shortlist for 2021 has been announced. See the finalists here. We are accepting entries for the 2022 Awards. 

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Recognition for change in the business and culture

A tangible step-change in working practices or performance

Can you showcase embedded or pioneering approaches?

Collaboration and alignment across functions

Demonstrable results, with a clear before and after impact

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Recognition for planning, insight, quality or other teams

Progressive, sustained benefits in working practices/performance

Can you showcase embedded or pioneering approaches?

Role model behaviour and trusted business partner

Engaging and positively influencing stakeholders

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Recognition for technology or outsource partnerships

An opportunity to raise the profile of both brands

Do you role model a strategic supplier and client partnership?

Best practice implementation and support with demonstrable results and benefits

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Recognition for individual managers, analysts, coaches or rising stars in planning, insight, quality or improvement teams

Open to all, with either established or developing skills

Do you role model a positive attitude and approach?

Show how you have made a difference in your operation

Would you like some advice and guidance on our awards programme?

Download the Information Pack or discuss your options with us today: 0333 123 5960

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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