Quality & Customer Experience Forum

Join with us to put the customer at the heart of everything we do with insight and behaviour-based quality frameworks that set our people free to deliver for customers.

These highly-rated events are far more than just a conference. Designed specifically for Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.
Book up for Assisted Learning Pathways, Box Sets or Modules and invest in your learning across key areas of quality & customer experience, like feedback & coaching skills, stakeholder engagement, and Influencing skills.

See our library of articles to keep up-to-date with developments in key areas for Quality & Customer Experience to influencing with numbers. Resources for everyone and further materials when you use your member login.

Become a member of our community, by joining our networking and best practice events, taking up a membership or learning academy package or join our benchmarking group and gain accreditation as a Quality & Customer Experience function.
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If you would like to know more around our Forums or have an informal chat around joining The Forum please contact either:
The Forum – Advice
t: 0333 123 5960

Dave Vernon - Director of Membership & Best Practice
t: 07956 497 800