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Categories: Planning & Resourcing, Quality & Improvement, Data, Analytics & Insight, Strategy & Leadership
Personalise performance improvement, by creating new ways for people to learn, progress and connect.
Ian Chappell shares five keys factors, that drive real, specific results and help people progress.
Categories: Library
Categories: Library, Data, Analytics & Insight
Hammersmith, London. Sensée and Bupa are pleased to announce that their customer service homeworking team was named ‘Outsourced Contact Centre of the Year - Medium’ at the 2023 Northern Contact Centre Awards gala dinner on Friday night.
Categories: Library, News & Events
Originally broadcast Friday 12th October, 12:30
Hear from Forum Hero Busola Akinsola, as she talks about her commitment to learning and continual improving.
Categories: Library, Learning & Development, 2023 CC Videos
Originally broadcast Wednesday 11th October, 14:30
In this keynote we will be hearing from David Bruce and Alfy Reid from NEA Consulting to explore recent developments in AI, how it's being applied, the risks to consider and what the future might look like.
Categories: Library, Data, Analytics & Insight, Digital & Omni-Channel, 2023 CC Videos
Originally broadcast Wednesday 11th October, 13:30
Generative AI - Your trusted co-pilot for transformative customer and employee experiences.
Originally broadcast Wednesday 11th October, 12:30
Graeme and Colin will talk about the differences in requirements for delayed response contacts and how NICE WFM is supporting them.
Categories: Library, Planning & Resourcing, Back Office & Beyond The Contact Centre, 2023 CC Videos
Originally broadcast Monday 9th October, 13:30
A showcase of The Forum Learning Management System (LMS) which has been successfully rolled out to many of our members. Learn how different members have approached learning.