Member Resources & Library

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Partner News: Sabio Group Charts Course to Net-Zero & Sustainable Future

Sabio Group, the digital customer experience (CX) transformation services specialist, has today announced its ambitious commitment to achieving net-zero carbon emissions by 2050.
The pledge, made by CEO Andy Roberts, has been formally accepted by both the Science Based Target Initiative (SBTi) and the United Nations Global Compact (UNGC), marking a significant milestone in Sabio's sustainability journey.
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Categories: Partner News

The modern contact centre has arrived

Make sure your agents don’t get left behind

How Knowledge Management supports front-line colleagues

Francis Bacon said “knowledge is power” – and when it comes to your contact centre and the frontline of customer demands, knowledgeable agents are empowered agents, able to do their best work. 

Addressing early attrition: a fresh approach to recruitment and onboarding

Within the contact centre sector, the challenge of high attrition rates is widely acknowledged.
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Categories: Library

Playbooks: Structured decision making

Design your playbooks from operating model design, customer journey, colleague succession to on-the-day operational effectiveness. Whatever your role, take confidence in understanding the impact and interconnectivity of every decision.
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Categories: Library

Navigating the AI Frontier

A roadmap for contact centre innovation

Partner News: Sabio's latest news and resources

Time well spent: planning for annual leave

Annual leave is a frustration for employees, a key challenge for Resource Planners and a bigger hidden problem for organisations than they think.
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Categories: Library

Partner Article: Calabrio Enhances its Innovative AI-driven Business Intelligence Tools

Corresponding 2024 Summer Release free webinar offers in-depth Insights and Interaction Summary product demonstrations 

Endnote: The 2025 Awards

Originally broadcast Thursday 4th July, 14:15

How you can gain recognition for your and your teams work through our Awards. Tips for entering.

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