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2025 Awards Case Study: How an employee engagement platform transformed performance

Published on 26 June 2025

2025 Awards Case Study: How an employee engagement platform transformed performance

Capita Experience were facing the challenge many customer service providers face – how to deliver excellent customer service for a major UK brand efficiently, without impacting quality.

Customer queries needed to be handled quickly, but not at the expense of customer satisfaction. In an industry where small gains make a big difference, they were looking for something to help their teams work smarter, not harder. That’s where Centrical came in.

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Awards Submission

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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