Member Resources & Library

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Knowledge management: it’s all about the content

Our customers still hunt one simple thing: knowledge. They want answers that offer a service and solve their problems as fast as possible.

Leadership Discussion Part 3: Technology

What technology is required and what is currently missing to support the future working environment?

Case Study 2018: Planning for Engineers in Water Maintenance at Anglian Water

See how engaging the people who do the work and building a database of knowledge has enabled smarter schedules that cut backlogs, devolved responsibilities and controlled risks.

Scottish Gas Awards Case Study 2011: Smart planning clears the winter peaks

Learn how Scottish Gas manages peak winter demand with reduced staffing and overtime costs, by planning flexibility agreements from across business functions.

North Warickshire Borough Council Awards Case Study 2008: Customer service on a shoe-string

How service is about attitudes and relationships rather than big investments at North Warwickshire Borough Council.