Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you see a message that says an article does not exist, try logging in to view it.
If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.

Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

Published on 19 September 2023

Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

Watch at your own pace

Join Louise Smith from Jet2 Holidays as she chats to QStory’s Nick Ashmore in this insight-packed 30 minute session

  • From surviving to thriving – getting agent wellbeing right in a home working environment 
  • Transforming the role of team leaders and creating new support departments
  • How to move everyone to home working in 3 days
  • Realising they had an absenteeism black hole and how they resolved it
Comments (0)Number of views (6630)

Author:

Categories: On-Demand Webinar Recording

Tags:

Print