2026 #RaisingStandards
(Virtual)

Learn HOW you can apply “Best Practice”

Monday 12th - Friday 16th October 2026

Online conference

Our practitioner-led 
annual conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
SilverPlus Sponsors
Silver Sponsors
Supporting Partners
Outline Agenda

2026: #RaisingStandards

Monday 13th Oct
Tuesday 14th Oct
Wednesday 15th Oct
Thursday 16th Oct
Friday 17th Oct
09:30
Keynote
Keynote
Keynote
Join us for this keynote on an important topic. 45mins
Join us for this keynote on an important topic. 45mins
Join us for this keynote on an important topic. 45mins
10:30
Raising Standards Keynote
 Workshop
Workshop
Workshop
Workshop
This keynote launches the week by challenging us to turn intent into action. 45mins
Thought leadership and discussion in an interactive session. 60mins
Thought leadership and discussion in an interactive session. 60mins
Thought leadership and discussion in an interactive session. 60mins
Thought leadership and discussion in an interactive session. 60mins
12:30
Technology Showcase
Technology Showcase
Showcase
Technology Showcase
Endnote
Hear from one of our Partners as they share new ideas and developments. 45mins
Hear from our Partner Verint as they share new ideas and developments. 45mins
Hear from our Partner QStory as they share new ideas and developments. 45mins
Hear from one of our Partners as they share new ideas and developments. 45mins
Close the week with reflection and action points. 45mins
13:30
Agentic AI Workshop
Forecasting Workshop
Scheduling Workshop
Thought leadership and discussion in an interactive session. 60mins
Thought leadership and discussion in an interactive session. 60mins
Thought leadership and discussion in an interactive session. 60mins
15:00
Automated QA Workshop
Hybrid Working Workshop
Real-time Workshop
Thought leadership and discussion in an interactive session. 60mins
Thought leadership and discussion in an interactive session. 60mins
Thought leadership and discussion in an interactive session. 60mins
Conference Agenda

 #RaisingStandards

Monday 12th Oct
09.30
Raising Standards Keynote
This keynote launches the week by challenging us to turn intent into action. 45mins
12:30
Technology Showcase
Hear from one of our Partners as they share new ideas and developments. 45mins
Tuesday 13th October
09:30
Keynote
Join us for this keynote on an important topic. 45mins
10:30
Workshop
Thought leadership and discussion in an interactive session. 60mins
12:30
Technology Showcase
Hear from our Partner Verint as they share new ideas and developments. 45mins
13:30
Workshop
Thought leadership and discussion in an interactive session.60mins
15:00
Workshop
Thought leadership and discussion in an interactive session. 60mins
Wednesday 14th October
09:30
Keynote
Join us for this keynote on an important topic. 45mins
10:30
Workshop
Thought leadership and discussion in an interactive session. 60mins
12:30
Showcase
Hear from our Partner QStory as they share new ideas and developments. 45mins
13:30
Workshop
Thought leadership and discussion in an interactive session. 60mins
15:00
Workshop
Thought leadership and discussion in an interactive session. 60mins
Thursday 15th October
09:30
Keynote
Join us for this keynote on an important topic. 45mins
10:30
Workshop
Thought leadership and discussion in an interactive session. 60mins
12:30
Technology Showcase
Hear from one of our Partners as they share new ideas and developments. 45mins
14:30
Workshop
Thought leadership and discussion in an interactive session. 60mins.
14:30
Workshop
Thought leadership and discussion in an interactive session. 60mins
Friday 16th October
10:30
Workshop
Thought leadership and discussion in an interactive session. 60mins
12:30
Endnote
Join us for this keynote on an important topic. 45mins

Speakers

Phil Anderson
CEO
The Forum
Alison Conaghan
Customer Operations Specialist
The Forum
Chris Rainsforth
Director of Learning & Innovation
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director of Membership & Best Practice
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Prices & Booking

Places are free to member organisations in line with their level of membership.  
Extra places for virtual conference can be purchased at £295 +VAT.

All paid for places must be settled before the conference begins. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2026 #RaisingStandards conferences or email events@theforum.social.