2026 #RaisingStandards
(In-person)

Learn HOW you can apply “Best Practice”

Tuesday 3rd November, 2026
Park Hall Hotel & Spa, Wolverhampton. WV4 5AJ

Specifically designed

Our practitioner-led 
annual conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
SilverPlus Sponsors
Silver Sponsors
Conference Agenda

2026: #RaisingStandards

08:30
Registration opens
09:30
Conference Opening Keynote
Introduction from The Forum team to get you ready for a full day of learning and Opening Keynotes from our Gold Sponsor and others.
11:00
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation from our partner CallMiner on a key topic.

11:30
Collaboration Discussion
A discussion led session with interactive and thought-provoking exercises hosted by The Forum Team 
12:30
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute presentation from our partner Assembled on a key topic.

13:30
Keynote
Hear from our guest speakers.
14:15
Networking 
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation from one of our partners on a key topic.

14:45
Interactive session
An interactive session lead. Take the opportunity to be part of an energetic, engaging and memorable challenge.
16:15
Conference Endnote
Wrap up the day with a summary of learning and the announcements of prize winners from our Expo partners.
Conference Agenda

Customer Strategy & Planning 

08:30
Registration Opens
09:30
Conference Opening Keynote
Introduction from The Forum team and Opening Keynotes from our Gold Sponsor and others.
11:00
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
11:00
Forum Focus
Join this 20-minute presentation from our partner CallMiner on a key topic.
11:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
12:30
Networking Lunch
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
12:30
Forum Focus
Join this 20-minute presentation from our partner Assembled on a key topic.
13:30
Keynote
Hear from our guest speakers
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
16:15
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.

Speakers

Phil Anderson
CEO
The Forum
Alison Conaghan
Customer Operations Specialist
The Forum
Chris Rainsforth
Director of Learning & Innovation
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director of Membership & Best Practice
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Exhibitors

Venue

Park Hall Hotel & Spa 
Park Drive, Goldthorn Park,
Wolverhampton, WV4 5AJ

Bedrooms are available at £120 B&B including VAT, to book phone the hotel on 01902 349510 option 2.

Parking is free on-site.
The nearest train station is Wolverhampton – which is 10 minutes taxi ride away.

Prices & Booking

Places are free to member organisations in line with their level of membership. 
Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2026 #RaisingStandards or email events@theforum.social.